Overview

Wheels Up is looking for world-class Member Service Representatives to join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings. 

This position is responsible for direct interaction with members in order to facilitate and manage the completion of each members’ trip. This position is responsible for building relationships with members in order to anticipate their needs and manage account to ensure a seamless execution of service and trip. This individual needs to be solution based when issues arise to provide accurate and effective communication.

Responsibilities

• Monitor daily flight activity of members to ensure complete accuracy.
• Facilitate smooth transition of flight briefings between all shift changes.
• Listen and engage with member in communication to build relationships and handle logistics of each reservations (land, air, catering, special requests)
• Account Management of Member Trip Profile
• Responsible for briefing crewmembers both verbally and electronically on all aspects of each trip.
• Actively maintains Case Management Documentation and Members Profile

Qualifications

• Ability to commute to Chamblee,GA daily 
• Implement and Communicate plans to member to solve delays
• BA/BS Aviation Management Preferred
• 2 – 5 years of experience is customer service role
• Must have strong written and verbal communication skills
• Problem Solver
• Detail oriented with the ability to adapt to fast paced changing environment
• Must be able to work both independently and in a team environment
• Prior aviation experience in guest relations, airport operations, and/or scheduling dispatch is a plus
• Varying schedule for coverage of 8,760 hours

Wheels Up Story

Wheels Up (NYSE:UP), a leader in private aviation, offers a total private aviation solution that includes world-class safety, service and flexibility through on-demand flights, membership programs, corporate solutions, aircraft management, whole aircraft sales and commercial travel benefits through a strategic partnership with Delta Air Lines.

Our employees’ passion for innovation, customer-centric mindset and collaborative spirit drives our mission to connect flyers to private aircraft – and one another – to deliver exceptional, personalized experiences and build an industry-leading marketplace.

Wheels Up attracts, empowers and retains diverse, talented employees who bring a range of experiences and are committed to taking Wheels Up to new heights. We recognize our employees’ unique perspectives and skills and take pride in helping them develop a meaningful and exciting career path with us.

Interested in joining our talented team, explore our career opportunities, today!

To learn more about Wheels Up, please visit WheelsUp.com.