At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive. When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character. World Fuel Services, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Position Summary: Responsible for the overall satisfaction of their assigned customer base as well as assisting with and planning trips for general clientele. Under general direction, maximize international trip support service and customer relations with new and existing clients, providing superior customer service and communicating all of WFS Trip Support products and services to existing or new customers. Key Responsibilities: Primary point of contact for an assigned base of top operations accounts Providing an unsurpassed level of service to all clients Disseminating specific client requirements to all operational staff Establish and maintain a close rapport with their client base Responsible for the Quality assurance of all their clients’ trips Travelling to meet with their clients on request of management or the client. Preparing and leading presentations for clients on demand After hours and weekend support of their client base when required Ensuring after hours staff is aware of all urgent requirements for assigned client trips during off hours Must have a firm knowledge of WFS Trip Support products and services and be able to effectively market them to customers Able to provide expert level of support and consultation to customers and operations staff. Will market, communicate, and sell all of WFS Trip Support products and services to existing and prospective customers Directing the work of the operational support staff after hours and weekends Performs other duties as may be assigned by management Helps other employees to accomplish company goals Working Hours: as determined by the Sr Director Global Operations Knowledge/Skills: Knowledge of all Operations positions, Flight Planning, and Meteorology. The ability to act as the Senior Coordinator for a specific region, establish client relationships, and to have an understanding of Operations product offerings. Ability to act in situations with confidence, assertiveness, tact, and diplomacy Ability to deal resolutely with sensitive issues; methods and techniques used in persuasion and negotiation of conflicts and problems Ability to maintain a professional demeanor in stressful situations and negotiations Ability to partner with other departments and interact effectively with employees at all levels of the organization