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Customer Experience Representative - Full Time
$38k-47k (estimate)
Full Time 7 Months Ago
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Westway Promotions is Hiring a Customer Experience Representative - Full Time Near Dallas, TX

Westway Promotions is a fast-growing firm taking over the Northern Dallas area looking to immediately hire an Customer Experience Representative.

Westway Promotions’ motto holds true to the business our team has built and its, “We bring innovation to old school marketing.” Our creative and entrepreneurial team here at Westway Promotions continues to ruffle the feathers of the marketing industry. Our thorough training curriculum allows all levels of our firm to become experts, thus why our team has seen such great results.

Responsibilities:

  • Consistently delivers a remarkable customer service experience.
  • Responsible for improving customer retention using strategic programs, services, and excellent communication.
  • Works extensively with the customer to provide timely solutions including Order entry, order follow-up, shipment tracking, order updates, etc.
  • Accepts coaching and takes action to improve performance.
  • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
  • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
  • Quickly captures customer’s needs and seamlessly provides delivery options that meet those needs.
  • Proactively looks for opportunities to drive sales growth by identifying new leads.
  • Provides a personalized approach that shows customers we can help, regardless of their need.

Requirements:

  • Experience providing excellent customer service in a fast-paced contact center environment.
  • Experience using relevant computer applications/software
  • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
  • Skilled working with dual monitors and multi-line phone systems
  • Strong typing and accurate data entry skills required
  • Self-starter with proof of a strong work ethic and energetic personality

As much as we like to give back to our communities we also like to have fun. At Westway Promotions, we love going out for team outings including bumper carts, team golf outings, cookouts, team martial arts, and probably our team’s favorite, the annual company retreats that typically land us in a tropical destination. 

Job Summary

JOB TYPE

Full Time

SALARY

$38k-47k (estimate)

POST DATE

08/19/2022

EXPIRATION DATE

04/03/2023

The job skills required for Customer Experience Representative - Full Time include Customer Service, Data Entry, Promotion, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative - Full Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative - Full Time. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Experience Representative - Full Time positions, which can be used as a reference in future career path planning. As a Customer Experience Representative - Full Time, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative - Full Time. You can explore the career advancement for a Customer Experience Representative - Full Time below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Representative job description and responsibilities

Collaborated with various team members across departments to problem solve and exceed customer expectations.

02/09/2022: Asheville, NC

Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

03/04/2022: Augusta, GA

Customer experience representative document their exchanges with clients, often using customer relationship management software.

02/20/2022: Atlantic City, NJ

They generally need to know how to create and update tickets and how to search for customer records.

12/25/2021: New Bedford, MA

Customer service representative listen to or read about customer problems and suggest solutions.

02/09/2022: Allentown, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Representative jobs

Customer service representatives must have distinct personalities.

02/05/2022: Norwich, CT

Most customer service representative jobs require candidates to complete on-the-job training.

02/13/2022: Burlington, VT

Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.

02/15/2022: Appleton, WI

The person needs to know when to ask for referrals or reviews from customers.

01/29/2022: Winston Salem, NC

Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.

12/27/2021: Baltimore, MD

Step 3: View the best colleges and universities for Customer Experience Representative.

Butler University
Carroll College
Cooper Union
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