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9 Customer Service Rep Jobs in Lewisburg, TN

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Westrock
Lewisburg, TN | Full Time
$34k-43k (estimate)
1 Month Ago
Russell Tobin & Associates
Lewisburg, TN | Full Time
$34k-43k (estimate)
1 Week Ago
Dollar Tree
Lewisburg, TN | Full Time
$31k-39k (estimate)
1 Week Ago
Indotronix International Corp
Lewisburg, TN | Full Time
$35k-44k (estimate)
3 Weeks Ago
Dollar Tree | Family Dollar
Lewisburg, TN | Full Time
$29k-36k (estimate)
9 Months Ago
Family Dollar
Lewisburg, TN | Full Time
$31k-39k (estimate)
11 Months Ago
Tektree
Lewisburg, TN | Contractor
$36k-46k (estimate)
1 Month Ago
Jackson Hewitt 2357
Lewisburg, TN | Part Time
$37k-46k (estimate)
11 Months Ago
WilsonHCG
Lewisburg, TN | Full Time
$36k-44k (estimate)
3 Months Ago
Customer Service Rep
Westrock Lewisburg, TN
$34k-43k (estimate)
Full Time | Business Services 1 Month Ago
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Westrock is Hiring a Customer Service Rep Near Lewisburg, TN

ob Summary: The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management. Major Job Responsibilities: Business Excellence • Provide pricing, inventory availability and production schedule information to customers • Track warehouse inventories and update customers on order status • Run customized reports and share data with customers • Review customer credit information to ensure necessary credit is established for customer orders • Track order activity and alert appropriate staff of any potential delivery problems • Suggest alternative products or services to meet customer needs when appropriate • Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues • Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact • Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility People and Culture • Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction • Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock values • Partner with Quality Manager to resolve routine customer issues • Partner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient production • Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution Job Description 2 Critical Skills / Capabilities: • Customer-Oriented: Demonstrates concern for satisfying external and/or internal customers; resolves customer issues in a timely manner; communicates with customers to ensure alignment and satisfaction; ability to operate with customers' best interests in mind • Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentively • Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others.
Works through conflict constructively • Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates tackling a problem by using a logical, systematic, or sequential approach • Growth and Results Oriented: Demonstrates an interest, willingness and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity • Organizational Skills: Plans, arranges and/or monitor's work to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives Technical Skills: • Microsoft Office - Excel, Outlook, PowerPoint • Order entry system experience (e.g. AS/400) Other Qualifications: To perform the duties of the job, this role requires: • Frequently using fingers to type with two hands • Occasionally reaching by extending fingers on one hand • Occasionally reaching by extending two arms • Occasionally using fingers to grasp with two hands • Occasionally using fingers to pinch with two hands • The spoken exchange of ideas to be performed loudly 50-75% of the time • The spoken exchange of ideas to be performed quickly 50-75% of the time • The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts Work Environment: • Constantly works indoors, in an environment that is climate controlled • The role is frequently sedentary, which entails sitting or being stationary • Occasionally stands or walks for 1-2 hours at a time • Noisy work environment; maintain strict adherence to safety rules and regulations Job Description.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$34k-43k (estimate)

POST DATE

02/06/2023

EXPIRATION DATE

02/01/2024

HEADQUARTERS

LITTLE ROCK, AR

SIZE

1,000 - 3,000

FOUNDED

2013

CEO

SCOTT T FORD

REVENUE

$500M - $1B

INDUSTRY

Business Services

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Westrock
Full Time
$41k-52k (estimate)
5 Months Ago
Westrock
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$95k-119k (estimate)
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Westrock
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$61k-79k (estimate)
5 Months Ago

The job skills required for Customer Service Rep include Customer Service, Problem Solving, CSR, Microsoft Office, Customer Satisfaction, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Rep job description and responsibilities

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

12/29/2021: Chicago, IL

The best CSRs are genuinely excited to help customers.

12/07/2021: Saint Paul, MN

Customer service reps may use a variety of tools as part of their role.

12/10/2021: Juneau, AK

At banks, customer service reps may need to have some former experience handling money and making change.

12/23/2021: Youngstown, OH

Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.

02/05/2022: Bismarck, ND

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Rep jobs

Communicate as efficiently as possible.

02/24/2022: Springfield, MO

Don’t worry about acquiring expensive gear; focus on the learning first.

02/10/2022: Helena, MT

Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.

01/26/2022: Santa Fe, NM

A commitment to providing great customer experiences by working with enthusiasm, energy and pace.

12/13/2021: Duluth, MN

A strong Customer Service Background and entry level Accounting skills.

01/31/2022: Fort Myers, FL

Step 3: View the best colleges and universities for Customer Service Rep.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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