3 Client Experience Coordinator Jobs in Little Rock, AR
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WESTROCK COFFEE COMPANY, LLC is Hiring a Client Experience Coordinator Near Little Rock, AR
As a Client Experience Coordinator, you will be a vital member of the Client Experience Team. You will engage with clients daily via telephone and email, providing them top rated support and addressing their business needs in a timely manner. Each member of the team is accountable and held to high standards for all aspects of our responsibilities and duties. We are looking for team members who demonstrate empathy and kindness while balancing what is best for both the client and Westrock Coffee. If you enjoy interacting daily with customers, have a strong sense of urgency, demonstrate personal resilience, are a team player, and have advanced communication skills then Westrock Coffee may be an opportunity for you. The Client Experience Management Team believes in a professional work environment where the team works hard to exceed team and company goals. We celebrate team and individual accomplishments. We work hard, we play hard. Westrock Coffee strives to produce a great cup of coffee that's part of a traceable, economy-boosting supply chain that positively impacts families near and far.
Primary Job Responsibilities:
- Professionally manage inbound and outbound Client communications.
- Engage with Clients in a friendly and professional manner while actively listening to their requests and concerns.
- Proactively identify and communicate opportunities to improve the Client experience and improve Westrock Coffee earnings.
- Build sustainable relationships and engage Clients by going the extra mile.
- Transfer callers to appropriate work groups, as needed.
- Receive and place product orders accurately and within service level expectations.
- Utilize communication procedures, guidelines, and policies for the benefit of Westrock Coffee and the Client.
- Collaborate with management team to stay up to date on policies, new training, etc.
- Record Client information in Client Experience CRM database.
- Process outgoing USPS invoice duties
- Perform other duties as assigned.
- Client Experience (Customer Service, Accounts Receivable, Ordering, Billing,)
- 2 years Call Center Experience
- Associates Degree preferred, or equivalent combination of education and experience
- Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Billing or Ecommerce (Shopify) system experience preferred
- Experience using CRM, Accounting, or other software application
- NetSuite experience preferred
- Strong verbal and written communication skills
- Advanced interpersonal skills
- Advanced conflict management and problem-solving skills
- Ability to establish and maintain strong business relationships
- Ability to create a positive experience in every Client interaction
Job Summary
Full Time
Retail
$40k-54k (estimate)
12/09/2022
03/01/2023
westrockcoffee.com
NORTH LITTLE ROCK, AR
1,000 - 3,000
2009
Private
SCOTT FORD
$500M - $1B
Retail
Related Companies
About WESTROCK COFFEE
Westrock is an online platform that produces and sells coffee products and beverages to individuals.
The following is the career advancement route for Client Experience Coordinator positions, which can be used as a reference in future career path planning. As a Client Experience Coordinator, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Experience Coordinator. You can explore the career advancement for a Client Experience Coordinator below and select your interested title to get hiring information.
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