Email Quality Assurance Specialist

Employment Type: Full Time

Date Posted: 4/11/2024

Location: Remote

Pay Range: Negotiable

Job Number: JO-2404-2390

Primary Function

As an Email Quality Assurance (QA) Specialist for the client's internal agency, you will be responsible for reviewing, proofing, testing, and making recommendations for improving the quality of email marketing efforts. Under the guidance of the developer lead, you'll be collaborating with email designers, the email product owner, and developers. Your goal will be to enhance and improve the quality, accessibility, and accuracy of emails for products and services across many lines of business at the Bank. You will be reviewing emails to ensure the proper application of channel specifications and that emails render accurately across the various email clients prior to deployment. You understand both the challenges and opportunities inherent in the email channel, and as a quality assurance specialist, you will be essential to the entire email team.

Duties & Responsibilities

• Review and ensure emails meet channel specifications against the established email checklist

• Confirm email links align to the channel provided URL documents. Validate URLs are active, and images render accurately.

• Ensure emails are free of typos, low-quality images, incorrect links and align to the correct servicing or marketing email footers

• Apply the best practices in email development, email compliance regulations, and accessibility

• Ensure inbox preview text is optimized by clearly communicating the sender information, subject line provides a brief overview of the email and preheader text adds additional context to the subject line

• Check for accessibility by ensuring headings (H1, H2, H3, etc.) follow a logical hierarchical progression, all images have the appropriate alt text, and all links and buttons have meaningful, descriptive text and can be visually distinguished. Leverage JAWS and other accessibility software to test emails.

• Make recommendations to develop/modify email templates and existing campaigns

• Ensure consistent rendering across email clients

• Support the development team in troubleshooting HTML, CSS, and other performance issues

• Proactively work with teammates to improve processes and work methods for greater efficiency

• Familiarity with breakpoints and what to look for with digital accessibility and UX design

• Understanding of cross-browser/cross-platform testing

• Review functional team proofs, document findings and report approval/ action steps to channel prior to email deployment

Skills & Qualifications

• Work on Mac but also be proficient on PC

• Relevant QA/QC work experience

• Knowledge of HTML/CSS

• Proficient in responsive email design and development

• Experience with Adobe Creative Suite and Sketch

• Knowledge of email compliance regulations

• Familiarity with email marketing and marketing automation technology

Education & Experience

• Experience working with HTML and CSS

• High attention to detail and organization

• Solid verbal and written communication skills with ability to turn complex ideas into user-friendly ideas and solutions

• Ability to collaborate and navigate a complex environment

• Time management and prioritization

• Ability to leverage assistive technologies such as JAWS for accessibility testing

• Quality Assurance

• Project Management

• Multitasking

• Problem-Solving

• Email specific knowledge

To Apply

Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.

Diversity Inclusion & Customer Service Statement

TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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