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Event Services Manager

Portland, ME | Full Time
9 Days Ago

Job Description

Job Summary

The Event Services Manager is responsible for attainment of assigned event goals tied to the overall performance of the hotel. The individual will be responsible for effectively servicing clients/groups and maintaining the contracted food and beverage minimum. The Event Services Manager will work in conjunction with the Director of Sales or Director of Catering/Convention Services to achieve the hotel’s revenue meeting planner satisfaction scores and food and beverage goals for one or more assigned properties. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Responsibilities

QUALIFICATIONS:

  • High School diploma or equivalent required; previous convention/event and catering sales experience preferred.
  • Demonstrate creativity and knowledge of food and beverage/events desired. 
  • Must have a valid driver’s license for the applicable state.
  • Must possess developed verbal and written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
  • Experience with professional selling skills desired: opening probing supporting closing
  • Must be proficient in general computer knowledge especially Microsoft Office products
  • Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills
  •  

RESPONSIBILITIES:

  • Effectively attain assigned meeting planner satisfaction scores revenue goals as well as food and beverage goals. 
  • Proactively conduct solicitation calls conduct tours and entertain clients specific to needs respective to the assigned property. 
  • Monitor and evaluate trends within your market segment.
  • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
  • Adheres to Aimbridge Hospitality’s established regulations company standards catering/meeting standards and related catering sales metrics.
  • Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
  • Demonstrates ability to deliver banquet event orders on a timely basis (10 days) and ensure accuracy.
  • Ensure changes are communicated timely to impacted departments/operations leaders. 
  • Maintain strong visibility in local community and industry organizations as applicable.
  • May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.
  • Attend daily/weekly/monthly meetings and any other functions required by management.
  • Perform any other duties as requested by the General Manager or Director of Sales.
  •  

Property Details

The Westin Portland Harborview provides travelers a perfect vantage point to explore Maine's largest city. Originally opened in 1927 as the Eastland Park Hotel, this historic hotel has been immaculately restored. Visitors can take a short walk to discover the Old Port and some of the best restaurants, retail shops, museums and artistic venues in Maine. Guests will leave feeling better than when they arrived when they stay over in our plush rooms and suites. Each of the guest rooms feature a stunning view of downtown, the harbor or Casco Bay. Guests can enjoy a thoroughly satisfying night's sleep in a Westin Heavenly® Bed. They can re-energize in our state-of-the-art Westin WORKOUT® Fitness Studio or relax with a massage, manicure and more at Artné Spa. We offer on-site dining, including the timelessly chic Top of the East rooftop restaurant with panoramic views. Weddings and meetings thrive here with nearly 15,000 square feet of event space and a spectacular grand ballroom.

 

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

Skills for Event Services Manager

The job skills required for Event Services Manager include Presentation, Microsoft Office, Written Communication etc. Having related job skills and expertise will give you an advantage when applying to be an Event Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Event Services Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Event Services Manager

The following is the career advancement route for Event Services Manager positions, which can be used as a reference in future career path planning. As an Event Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Event Services Manager. You can explore the career advancement for an Event Services Manager below and select your interested title to get hiring information.

How to Become a Services Manager

If you are interested in becoming a Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Services Manager for your reference.

Step 1 Understand the job description and responsibilities of a Services Manager

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Step 2 Knowing the best tips for becoming a Services Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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