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POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Other
Accommodations
09/30/2022
12/12/2022
westindulles.com
HERNDON, VA
50 - 100
Private
JOEL FULLER
$10M - $50M
Accommodations
The job skills required for Service Express Agent include Guest Service, Housekeeping, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Express Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Express Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Express Agent positions, which can be used as a reference in future career path planning. As a Service Express Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Express Agent. You can explore the career advancement for a Service Express Agent below and select your interested title to get hiring information.