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Guest Service Agent 客户服务代表

Guangzhou, IA | Other
16 Days Ago

Job Description

Job Number 22157774
Job Category Rooms & Guest Services Operations
Location The Westin Guangzhou, 6 Lin He Zhong Road, Guangzhou, Guangdong, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

 

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

 

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

 
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Company Overview

  • Website westin.com
  • Headquarters DENVER, CO
  • Size 3,000 - 7,500
  • Founded 2017
  • Type
  • CEO ERIC RESNICK
  • Revenue $50M - $200M
  • Industry Hospitality & Leisure
  • About westin hotels & resorts

Skills for Guest Service Agent 客户服务代表

The job skills required for Guest Service Agent 客户服务代表 include Guest Service, Housekeeping, Accounting, Confidentiality etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent 客户服务代表. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent 客户服务代表. Select any job title you are interested in and start to search job requirements.

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Career Path for Guest Service Agent 客户服务代表

The following is the career advancement route for Guest Service Agent 客户服务代表 positions, which can be used as a reference in future career path planning. As a Guest Service Agent 客户服务代表, it can be promoted into senior positions as a Front Desk Clerk Sr that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent 客户服务代表. You can explore the career advancement for a Guest Service Agent 客户服务代表 below and select your interested title to get hiring information.

How to Become a Guest Service Agent

If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.

Step 1 Understand the job description and responsibilities of a Guest Service Agent

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Step 2 Knowing the best tips for becoming a Guest Service Agent can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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