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POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Other
Accommodations
08/09/2022
12/15/2022
westindulles.com
HERNDON, VA
50 - 100
Private
JOEL FULLER
$10M - $50M
Accommodations
The job skills required for Front Office Associate include Guest Service, Housekeeping, Accounting, Billing, Transportation, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Associate positions, which can be used as a reference in future career path planning. As a Front Office Associate, it can be promoted into senior positions as a Front Office Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Associate. You can explore the career advancement for a Front Office Associate below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Associate job description and responsibilities
Front office associates perform a variety of customer support functions at a business or facility.
03/17/2022: Providence, RI
Front Office Associates are responsible for making sure each guest has a pleasant experience.
02/10/2022: Santa Rosa, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Associate jobs
A hotel front desk associate may need previous hospitality experience.
04/17/2022: Lubbock, TX
Some entry-level positions can be attained with a high school diploma or an associate’s degree.1 More advanced positions may require a bachelor’s degree.
04/02/2022: Pierre, SD
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