Overview

Western National is seeking a Senior Business Analyst to join our Claims team as we continue to support our growing Claims Management tool, Navigator (Guidewire). This exciting opportunity will allow a candidate with the right skills to have a meaningful impact on our Claims Departments continued growth with specific technical tools.

This role will work within an agile environment working closely with the Business Users and Developers to deliver strong requirements to help further multiple aspects of this new tool. If you have experience as a Business Analyst, specifically focused on Caims functions, apply today!

Responsibilities

• Partner with technical and subject matter experts to understand workflow in order to design, develop, and implement solutions that optimize Claims business processes.
• Maintains, monitors, manages and configures existing systems, projects and processes.
• Elicits and documents business requirements within current department.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Regular contact with internal and external customers.
• Regular contact with outside vendors.
• Evaluate test plans to be used in system/integration and user acceptance testing to meet quality objectives.
• Document current and new processes, including requirement gathering processes.
• Be able to act as Subject Matter Expert for variety aspects of current projects.

Qualifications

• 4 years of experience in gathering requirements and supporting computer systems or similar projects.
• Previous Insurance experience with focus on Claims is strongly preferred.
• Past experience recommending solutions to business problems and ability to communicate this both verbally and in writing to technical and non-technical audiences.
• Ability to read/understand simple SQL and XML.
• Knowledge of software development lifecycles and methodologies including agile delivery models, Scrum methodology.
• Moderate experience with Confluence and JIRA preferred.
• Bachelor’s Degree in Business or a related field preferred; or equivalent work experience.

Western National Insurance is a growing, A rated (A.M. Best) group of property-and-casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwestern and Western U.S. including Alaska. Currently ranked as the 37th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National year-over-year has earned accolades as an employer of choice, including the Wellness by Design Platinum Green award from Hennepin County for employers who actively support wellness in the workplace. Western was also named a 2021 Star Tribune Top 175 Workplace, and for thirteen consecutive years since 2009 is recognized as a Wards Top 50 performing property-and-casualty insurance company.

Western National is known as “The Relationship Company®,” and caring for our employees is a part of that relationship commitment. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a healthy work/life balance (including three weeks of paid time off, nine paid holidays, and eight hours of paid volunteer time as a starting point for new employees). These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for ten years or more.

Our benefits package includes:

• Medical insurance – We offer affordable (thanks to a generous employer subsidy), above-average coverage and the choice of either a traditional Preferred Provider Organization (PPO) option OR a High-Deductible Health Plan (HDHP) option, which includes an HSA contribution
• Western Wellbeing program – Including fitness studio, on-site massage, yoga classes, locker room with showers, sit/stand workstations, nutrition seminars, and more
• 100% company-paid tuition reimbursement for approved job-relevant coursework
• Discounts on automobile and homeowner's insurance
• Two weeks paid parental leave
• 401(k) company match
• Profit-sharing bonus
• Other standard employee benefits – including dental insurance, vision benefits, life insurance, disability insurance, and more

We could continue to list the things that we think make Western National a great place to work, but why not hear it instead from actual current and former employees? Here are some quotes that Western National employees have posted to the Glassdoor public review site:

• “Excellent company which prioritizes customer service and community service.”
• “I have felt welcomed here and I feel like the Senior Management cares.”

• “The company has a great culture in my opinion. I feel like my contributions are valued and that management cares about what we do and takes the time to acknowledge individual impact for the company. Management feels very accessible as well. My co-workers are all professional people and easy to get along with. Opportunities for advancement are real and rewarding. Continuing education is 100% paid for and encouraged. The pay is good. The benefits are mostly solid and fair.”

(For more reviews from current and former Western National employees, you can visit the company’s Glassdoor page here: http://bit.ly/2qXtl4A .)

***Western National is an equal opportunity employer. All qualified applicants will receive consideration for employment.***