Description

• Engineering support to the operational support pipeline to Support Team.
• Engineering design and implementation support to Delivery Team
• Engineering support to corporate MIS Systems (billing, customer management, etc.)
• Engineering support to management and intelligence platforms
• Implementation of Network DevOps
• Customer advocate and solution expert for all top-revenue and high-priority customers
• Support Executive Director of Sales & Customer Service and account executives with designing communications solutions, product development and product education
• Support Director of Solution Delivery and NOC Supervisor with service provisioning and installation?
• Supports Sr Director of Information Systems with maintenance of MIS systems?
• Support NOC Technicians with level 2 & 3 engineering support?
• Work with Director of Solution Delivery on support and maintenance of Outside Plant
• Develop and maintain installation and support operations documentation and procedures
• Coordinate with management and support weekly training
• Support and manage network management and intelligence platforms
• Support and take part in automation efforts
• Attend seminars & conferences as appropriate
• Attend weekly engineering meetings
• Attend quarterly R&D meetings and guide implementation of new product/service development.
• All other duties as assigned.

Requirements

• Bachelor’s Degree in an Engineering or It field and 5 years of professional experience or 8 years professional experience
• Excellent analytical and communication skills
• Ability to work well with others and motivate people
• Ability to travel between site locations.
• Experience and training on IP/Ethernet networks, telecommunications switching, voice and data network design, network provisioning, and troubleshooting.
• Proven record of previous experience in the design, deployment, and/or maintenance of an enterprise or carrier grade Ethernet and TDM networks.
• Good understanding of the PSTN (Public Switch Telephone Network) and VoIP
• Server, Database, and software development experience.
• Industry vendor (Cisco, Juniper, Calix, Microsoft, Linux, Metaswitch, Adtran, etc.) training and/or certification preferred.