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West Shore Home
Mechanicsburg, PA | Full Time
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IT Help Desk Specialist
West Shore Home Mechanicsburg, PA
$46k-58k (estimate)
Full Time | Civic & Environmental Advocacy 2 Months Ago
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West Shore Home is Hiring an IT Help Desk Specialist Near Mechanicsburg, PA

HELP DESK TECHNICIAN

As our nationwide growth accelerates as, our IT team at our Corporate HQ in Mechanicsburg, PA plays a key role in driving forward our mission of Bringing Happiness to Every Home™ by aggressively owning the implementation and maintenance of strategic technical initiatives surrounding scalability, security, and compliance.

As a Help Desk Technician at West Shore Home®, you will contribute to this mission by providing primary support for operating system peripherals and hardware troubleshooting. You will report directly to the I.T. Manager and work closely with other I.T. systems, support and project manager professionals.

What You’ll Contribute

In this role, you can expect to:

  • Manage and maintain inventory of all computers, laptops, and mobile devices
  • Ensure all devices are properly patched and configured prior to deployment
  • Take ownership of the user management process
  • Ensure timely resolution of technical support requests
  • Action and escalate all incoming IT support tickets
  • Record events, problems and resolution in logs

What It Takes to Succeed

At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:

  • Basic troubleshooting skills on a variety of hardware and software
  • Experience using a ticketing system when handling user requests, preferably in an enterprise-level environment
  • Working knowledge of Microsoft Windows, MAC, and iOS operating systems
  • Excellent communication and interpersonal skills

We Invest in YOU

We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us.

We’ve got you covered with:

  • Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
  • 401K retirement plan with company match
  • Paid holidays and paid time off (PTO)
  • Continued training & leadership development opportunities
  • Unlimited professional and personal growth potential

More to Know

  • Schedule: Non-Exempt role with standard hours from 08:00 AM to 05:00 PM and a Saturday on-call rotation
  • Location: Mechanicsburg, PA (On-Site)
  • Seniority Level: Associate

Why Work at West Shore Home?

We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We don’t make excuses. We solve problems and get things done. If this sounds like you, we’d love for you to join us on our mission.

We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential andfind out what you are truly capable of, there is no better place to do so.

Our Growth Story

What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,000 employees across 13 states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America’s Most Admired Home Remodeling Brand™.

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It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

JL-002412

#CORPHP

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Mechanicsburg, PA 17055: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Help desk: 3 years (Preferred)

Work Location: One location

Job Summary

JOB TYPE

Full Time

INDUSTRY

Civic & Environmental Advocacy

SALARY

$46k-58k (estimate)

POST DATE

01/23/2023

EXPIRATION DATE

02/20/2023

WEBSITE

westshorehome.com

HEADQUARTERS

LANCASTER, PA

SIZE

100 - 200

FOUNDED

2006

REVENUE

$50M - $200M

INDUSTRY

Civic & Environmental Advocacy

Related Companies
About West Shore Home

Choosing the right company is as important as choosing the right products. Our goal is to provide the best customer service possible. We are locally owned and operated, specializing in replacement WINDOWS, DOORS, SHOWERS, BATHS & WALK-IN TUBS. We strive to be the best replacement contractors, because we believe it is all about helping people. Our mission is to bring happiness to every home. To do so we have created a culture around our CORE VALUES (listed below). Our company lives by these values to become the most admired home improvement brand in the U.S. -Personal Responsibility -Integrity ...-Excellence -Continuous Improvement -Great Live for Great People We strive to give our customers the best home improvement experience possible. We make your purchase simple by providing world class products, the best interest free financing in the industry and exceptional installation and service all from one company. By offering a one-stop-shop experience and by cutting out the middleman WE MAKE IT SIMPLE. We offer a simple and easy home remodeling experience. Our one-stop shop approach has been developed to make the process as convenient as possible for you. From start to finish, the West Shore experience is designed to leave you happy and excited about your home! Schedule Appointment > In-Home Design Consultation > Pre-Install Inspection > Installation > Happiness More
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If you are interested in becoming an IT Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Help Desk Specialist job description and responsibilities

The IT help desk specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.

05/04/2022: Bangor, ME

The IT help desk specialists help users on basic system and computer functions and troubleshooting.

05/01/2022: Kansas City, KS

To enhance customer experience, they help customers complete troubleshooting steps and frequently provide necessary technical assistance.

04/13/2022: Fayetteville, NC

Be able to help problem-solve and help a person learn to self-advocate, the meaning of self-determination, teach others to advocate for the services that they want and to use naturally occurring community supports.

03/17/2022: Jacksonville, FL

IT help desk specialists may also assist with documenting new products, services or processes that affect the Service Support Desk.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Help Desk Specialist jobs

Learn more about the role, tasks and how to become a help desk specialist.

03/21/2022: Augusta, GA

There are no specific requirements or qualifications to become an IT help desk specialists, and often their experience will cover a range of different skills.

04/29/2022: Kansas City, KS

Gain experience as a help desk technician or other customer support role.

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Aspiring IT help desk specialists should start with getting a high school diploma and related certification.

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Use data and technology to develop new skills.

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Step 3: View the best colleges and universities for IT Help Desk Specialist.

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