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Customer Sales and Service Representative

Mobridge, SD | Full Time
Expired

Job Description

Department:  Customer Service

Reports To:  Customer Service Manager

FLSA Status:  Non-exempt

General Summary

Serves as the primary point of contact for assisting customers with any inquiries, service difficulties or service requests by phone calls, emails, or walk-ins. 

 

Essential Job Functions

  • Proactively upsell WRT’s products and services by implementing adopted marketing plans and strategies to business and residential customers.
  • Assist all customers enthusiastically and innovatively with sales, billing and account inquiries.
  • Assist customers regarding concerns with all WRT services and determine solution or dispatch to the appropriate work group.
  • Maintain customer records of services.
  • Interact and communicate with coworkers to assist in completing customer requests and troubles.
  • Receives cash, checks and other tender from customers in payment of bills and purchases, as well as posting customer payments.  Consults and balances cash drawer money.  Prepares daily bank deposits.
  • Perform all computer functions associated with WRT’s billing and customer service orders.
  • Take personal responsibility for the quality and timeliness of work and achieve results with good fiscal policy.
  • Adapt to the evolving and changing business needs, conditions, and work responsibilities of WRT and the industry.
  • Promote organizational mission and goals by influencing others to act in support of ideas, programs, or causes.
  • Display an ongoing positive commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work.
  • Perform all other related duties as assigned by management.

 

Knowledge, Skills and Abilities

  • Knowledge of company products and services.
  • Knowledge of marketing and sales practices and principles.
  • Knowledge of company policies and procedures.
  • Knowledge of Microsoft Word, Excel and IVUE.
  • Knowledge of general office procedures.
  • Knowledge of various electronic devices (smartphones, tablets, streaming devices).

 

Knowledge, Skills and Abilities (continued)

  • Skill in identifying problems and resolutions.
  • Skill in prioritizing and completing multiple projects.
  • Skill in operating various office equipment such as personal computer, copier, fax, and telephone systems.
  • Skill in oral and written communication.
  • Ability to be self-motivated, enthusiastic and passionate about WRT’s sales orientated culture.
  • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
  • Ability to organize and prioritize multiple work assignments.
  • Ability to pay close attention to detail.
  • Ability to read and interpret technical documents.
  • Ability to effectively function as a team player.
  • Ability to think progressively and innovatively while quickly grasping and synthesizing new ideas.
  • Ability to maintain positive attitude.
  • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
  • Ability to maintain confidentiality.
  • Ability to follow written and oral instructions.
  • Ability to work with frequent interruptions.
  • Must have a valid driver’s license and be insurable by WRT’s insurance carrier.

 

Education and Experience: 

Associate degree, preferably in marketing or business-related field, or equivalent work experience. 

 

Reporting Requirements

Reports to WRT office in Mobridge, SD and must reside within WRT service area.

 

Application Process

Apply on-line at www.westriv.com or send applications/resume and applicable certifications to Lexi Lawson, WRT Human Resources Manager, PO Box 467, Hazen, ND  58545 by 12:00 p.m. on Monday, September 26, 2022.

 

WRT is an Equal Opportunity Employer

 

Skills for Customer Sales and Service Representative

The job skills required for Customer Sales and Service Representative include Customer Service, Products and Services, Billing, Responsibility, Microsoft Word, Self motivated etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Sales and Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Sales and Service Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Sales and Service Representative

The following is the career advancement route for Customer Sales and Service Representative positions, which can be used as a reference in future career path planning. As a Customer Sales and Service Representative, it can be promoted into senior positions as an Account Services Representative Sr that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Sales and Service Representative. You can explore the career advancement for a Customer Sales and Service Representative below and select your interested title to get hiring information.