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Customer Relations Representative
Full Time 9 Months Ago
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West Florida Medical Center Clinic PA is Hiring a Customer Relations Representative Near Pensacola, FL

Description

JOB SUMMARY

Responsible for monitoring, reporting, and evaluating MCC Employee interactions with patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  •  Monitors incoming and outgoing telephone calls to and from patients.
  •  Monitors face to face interactions between MCC employees and patients.
  •  Gathers data to determine if prescribed Service Standards are being met and determine areas where improvement is needed and is approved by Director of Customer Relations.
  •  Performs quality improvement study on topic mutually agreed upon with Director of Customer Relations.
  •  Maintains responses from patients resulting from patient satisfaction surveys. Reviews data with Director of Customer Relations and distributes survey information to Managers.
  •  Assists with reporting to Managers areas of improvement regarding telephone and face-to-face interactions with patients.
  •  Actively participates in training for best practices of customer service.
  •  Assists in review of procedures for patient telephone call and face-to-face interactions to meet MCC Service Standards.
  •  Acts as a resource for management team and staff on data correlation between patient satisfaction and patient interactions with MCC employees.
  •  Performs other duties as assigned.

CORPORATE CULTURE RESPONSIBILITIES

  •  Follow established corporate and department-specific policies and procedures.
  •  Attend all corporate and department-specific required training.
  •  Uphold MCC’s Purpose, Values, and Vision.
  •  Abide by MCC’s Corporate Culture Responsibilities.
  •  Perform other duties as may be assigned cheerfully and willingly.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS

  •  Perform other duties as may be assigned cheerfully and willingly.
  •  High School Diploma
  •  Customer Service and Medical Environment Experience a plus

KNOWLEDGE, SKILLS AND ABILITIES

  •  Display customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
  •  Ability to manage multiple tasks at the same time.
  •  Knowledge of telephone and computer systems
  •  Excellent telephone skills.
  •  Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
  •  Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
  •  Ability to work in close proximity to co-workers and maintain a professional attitude.
  •  Displays computer proficiency (i.e., PC windows and MS Office environment) and ability to quickly learn new applications.
  •  Proficient in use of English language both in written and verbal communication.
  •  Must be able to communicate with individuals of varying socio-economic backgrounds.
  •  Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  •  Professional demeanor and recognition of privacy considerations for patients and families.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

  •  Standing/Walking: Occasionally; activity exists up to one-third of the time.
  •  Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time
  •  Ability to look at a computer screen for extended periods.
  •  Ability to perform constant repetitive hands and finger motions.
  •  Ability to work in various positions (standing, sitting, bending, and walking) for extended periods of time during an 8-hour workday.
  •  Talking (Must be able to effectively communicate verbally): Yes
  •  Seeing: Yes
  •  Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

  •  Must exhibit stable work behaviors daily.
  •  Must possess adequate individual coping skills.
  •  Ability to remain calm and professional regardless of workload or time constraints.
  •  Must be able to work under stress and remain calm and professional.

Job Summary

JOB TYPE

Full Time

POST DATE

06/09/2022

EXPIRATION DATE

12/08/2022

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The job skills required for Customer Relations Representative include Customer Service, Written Communication, Attention to Detail, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Relations Representative positions, which can be used as a reference in future career path planning. As a Customer Relations Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Representative. You can explore the career advancement for a Customer Relations Representative below and select your interested title to get hiring information.

If you are interested in becoming a Customer Relations Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Relations Representative job description and responsibilities

A Customer Relations Representative comes under the career category of Customer Service Representative.

02/22/2022: Springfield, OH

Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations.

03/08/2022: Minneapolis, MN

They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details.

02/02/2022: Greenville, SC

Customer Relations Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.

01/23/2022: Orlando, FL

Customer Relations Representative must recommend a solution to the customer who, hopefully, agrees to the fix.

01/29/2022: Lansing, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Relations Representative jobs

Customer Relations Representative must be patient and polite, especially when dealing with difficult or angry customers.

02/12/2022: Tuscaloosa, AL

Customer Relations Representatives need to be able to communicate and convey their message to the customers to run a successful business.

02/17/2022: Lynchburg, VA

Always exhibit a positive attitude and effectively diffuse and handle difficult customer situations.

02/26/2022: Roanoke, VA

Customer Relations Representative must be able to catch on quickly and be open to learning new systems, software, and willing to help out where ever necessary.

01/22/2022: Philadelphia, PA

Start with awareness and training.

02/07/2022: Santa Barbara, CA

Step 3: View the best colleges and universities for Customer Relations Representative.

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