Access Coordinator

West County Health Centers (WCHC) is a non-profit health center that provides comprehensive, quality, and accessible health care services to the communities of Western Sonoma County. We are a cohesive team of health care providers, support staff and volunteers dedicated to wellness, compassion, affordability, and excellence of care. We believe in non-judgmental and equal care for all members of our diverse community. Come and be a part of an amazing team!

JOB SUMMARY: The Access Coordinator is primarily responsible for assisting patients by conducting enrollment and verification activities for assistance programs such as Healthy Families, MediCal and related health insurance programs. This position will manage incoming phone calls, schedule appointments, and manage patient information within the electronic health record system.

This position would require you to frequently drive between Sebastopol, Occidental, and Guerneville.

Duties:

• Conduct new patient screenings prior to the patient’s office visit.
• Assist new patients in our orientation process that includes; new patient registration forms, health care coverage and other resource eligibility screening, site orientation materials and care team information.
• Assists patients with application processes for health care coverage and other services including CalFresh, DMV placards or other programs/services
• Advises and assists patients with application and follow-up to determine eligibility for appropriate income eligible programs including sliding scale, CDP, EWC, FPact, etc.
• Stays current with changes within patient assistance programs and services through bulletins, workshops, and websites.
• Responsible for ensuring that all applicants are enrolled in a timely manner in compliance with all applicable rules and regulations including follow-up on necessary documents.
• Responsible for responding to phone calls from applicants and performing administrative functions as required.
• Responsible for attending and participating in scheduled staff meetings and planned meetings as required, including appropriate Certified Enrollment Counselor meetings.
• Answer phone, routes call, and schedule patient appointments.
• Manage information entry into the electronic health record such as patient demographics, faxes, previous medical records, radiology results, and assist with communication with other medical facilities through the electronic health record.
• Reviews sliding scale applications for accuracy. Accurately accounts for fees for service for patients using financial assistance programs.
• Assist with clinical data outcome reporting and actively participates in quality improvement projects.
• ADAP enrollment for all qualified patients, depending on site assignment.
• Other duties as assigned.

Minimum Requirements:

• Certified Application Assister strongly preferred.
• Previous experience in related community work preferred
• Experience in an outpatient setting or working with a health clinic desirable.
• Experience with MediCal applications process and program and other assistance programs preferred.
• Bilingual (Spanish) strongly desired
• Knowledge and experience of medical front office duties.
• Computer literacy and familiarity with office machines such as fax, copier, calculator.
• Ability to work as team member.
• Ability to relate well to varied client base.
• Ability to maintain good relations with the public and the Health Center staff while working under pressure.
• Good communications skills

Expectations:

• Attendance and punctuality is necessary.
• Ability to work well with a multidisciplinary team.
• Ability to problem solve and be self motivated with acute attention to detail.
• Must have a commitment to excellence and high standards.
• Must have excellent written and oral skills, strong organizational and analytical skills.
• Must have ability to manage priorities and workflow.
• Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and positive attitude.
• Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions.
• Able to work independently with little or no supervision.
• Required to have the ability to deal effectively with a diversity of individuals at all organizational levels
• Demonstrate a positive customer service, patient centered approach at all times.

Physical Requirements:

• Must be able to move freely about the office and carry light loads (up to 25 pounds)
• Prolonged standing and/or occasional sitting required.
• Ability to work with office equipment, including computers

West County Health Centers celebrates diversity and are committed to creating an inclusive environment for all employees. We comply with applicable federal and state civil rights laws and does not discriminate based on race, ethnicity, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, gender expression, age, disability, or any other status protected by applicable laws.

Job Type: Temporary

Pay: $25.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Clinic

Experience:

• Customer service: 1 year (Preferred)

Work Location: On the road