JOB DESCRIPTION
Office/Box Office Manager
Overview
The Office Manager reports directly to the General Director, with focus on a) Administrative support b) Box Office duties c) Publicity a) Administrative support includes some basic record-keeping tasks, filing, and scheduling building maintenance. b) Publicity duties include posting productions on public calendars, placing online and print ads, managing the calendar for exchange ads with other performing arts companies, and maintaining some content areas of our website (no coding or computer programming necessary – user friendly interfaces) c) Box office duties include phone coverage for ticket sales and staffing the box office during performance weekends. More detail on this below.

The ideal candidate will be a people person, very comfortable on the phone; hopefully a
Peninsula resident looking for a part-time position in the non-profit environment. Some duties are highly seasonal, necessitating solid commitment and some overtime when they are happening, but there's comp time and vacation time, and some schedule flexibility as far as office hours, as well as the opportunity to spend more time on more creative side during slow periods.

Responsibilities:

• Manage ticket sales, including season ticket purchases (web, mail and phone orders)
• Staff the box office at the theater on performance days (6 weekends a year, in October,

February and May – these are 2-hour shifts around performance opening times only.)

• Generate ticket sales reports through our web-based ticket sales vendor site
• Perform some data entry and basic record-keeping tasks
• Enter payroll data on outside provider’s website (small payroll outside of performance months)
• Generate acknowledgement letters to donors
• Help with development of publicity ads, postcards, posters, e-mail marketing, and post information to calendars, and social media
• Manage basic regular building upkeep and maintenance tasks (must be able to lift 20 lbs)

Qualifications:

• 2 years' relevant experience
• Ability to prioritize and keep the office organized

• Excellent phone and customer service skills
• Decent writing skills
• Strong Problem-solving skills
• Basic proficiency in MS Word and Excel required
• Familiarity with Adobe Creative Suite desirable (we will provide some training)
• Familiarity with QuickBooks desirable (we will provide some training)
• Familiarity with the Apple environment desirable

COVID-19 Precautions

• Remote interview process
• Social distancing guidelines in place
• Virtual meetings, little physical interaction with customers
• Sanitizing, disinfecting, or cleaning procedures in place

Hours per week

• 12-16

This Job Is

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• Open to applicants who do not have a college diploma but have good language, excel and phone skills

Work Remotely

• Some flexibility

Job Type: Part-time

Salary: $20.00 - $30.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Some professional development assistance

Schedule:

• Monday to Friday but there’s some weekend duty 6 weekends a year

Education:

• Associate (Preferred)

Experience:

• Microsoft Office: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: Transit-accessible location, in Palo Alto.

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Job Type: Part-time

Pay: $22.00 - $27.00 per hour

Benefits:

• Paid time off

Schedule:

• 4 hour shift

COVID-19 considerations:
All customers have to wear a mask when they come into the theater. All production workers and artists have to wear a mask. Vaccinations (2) are required.

Ability to commute/relocate:

• Palo Alto, CA 94306: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Microsoft Excel: 1 year (Required)
• Microsoft Word: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: Hybrid remote in Palo Alto, CA 94306