Key Responsibilities:

1. Scheduling and Supervision:

   • Efficiently schedule drivers for pickups and deliveries, ensuring optimal resource utilization and adherence to timelines.
   • Monitor driver routes and performance, providing guidance and support to ensure operational efficiency and safety.
   • Step in to assist with driving duties as needed to maintain uninterrupted service.

2. Training and Mentoring:

   • Train and mentor drivers to enhance their performance, focusing on safety, customer service, and adherence to schedules.
   • Diagnose performance problems and implement real-time solutions to ensure continuous improvement.
   • Conduct regular performance reviews and provide constructive feedback to drivers.

3. Customer Service:

   • Act as a primary contact for customer inquiries and concerns, ensuring high levels of customer satisfaction.
   • Resolve issues related to pickups and deliveries promptly and professionally.
   • Foster positive relationships with customers, enhancing the company's reputation for reliability and service excellence.

4. Vehicle Maintenance:

   • Coordinate routine maintenance and inspections of vehicles to ensure they meet safety and operational standards.
   • Maintain accurate records of maintenance activities and address repair needs promptly.
   • Ensure compliance with transportation laws and regulations.

5. Policy Enforcement:

   • Enforce company policies and procedures among the driver team, ensuring consistent adherence.
   • Update and communicate any changes in policies or procedures to the team in a timely manner.
   • Ensure all operations are conducted in line with company standards and legal requirements.

6. Team Collaboration:

   • Collaborate with the Driver Supervisor and other team members to continuously improve service quality.
   • Participate in team meetings, offering insights and suggestions for operational enhancements.
   • Assist in the onboarding and training of new drivers, emphasizing the importance of company values and customer service.