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Customer Success Representative

China, TX | Full Time
23 Days Ago

Job Description

As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MAIN PURPOSE OF JOB The Customer Success Representative will work with the APAC Life Sciences Sales & Legal Team and will be responsible for handling regular transactional client business, supporting and shadowing Business Development Directors, creating client meetings, and closing new business in their own right. The role requires a large degree of cooperation among BDDs and other stakeholders involved in the sales cycle process. Some traveling may eventually be required. This role will be perfect for a Project or Account Manager with Translation and Localization experience that would like to move into a sales position. MAIN DUTIES The following is a non-exhaustive list of responsibilities and areas of ownership for this role: Development of an effective understanding of the Company’s business and services. Promotion of Welocalize’s competitive value and expertise in the life sciences translation industry. Management of key transactional customer accounts, working closely with existing BDD team. Researching and identifying new business opportunities and supporting BDDs with opportunities. Make presentations to senior managers and decision-makers. Draft and deliver proposals, with assistance from the wider Sales Team. Develop and maintain key account plans and reporting that identify opportunities for the company to deliver value, strategic motivators, main stakeholders, buying processes and forecasted sales. Be a positive representative of the company and its brand in the marketplace. Conduct all sales activities with the highest degree of professionalism and integrity. KEY COMPETENCIES REQUIRED FOR THIS ROLE Experience Experience in sales or sales support environment. Excellent knowledge of the sales cycle. Excellent verbal and written communication skills. Strong interpersonal and presentation skills. Strong computer skills. Foreign language is a plus. Ability to build new relationships and maintain current ones. Self-motivated individual with a positive attitude. Ability to take initiative. High energy and entrepreneurial spirit. Ability to adapt to changing work environment. Key competencies  Can provide persuasive communication. Focuses on building a credibility-based relationship. Understands the importance of SMART objectives and is Results Orientated. Thinks commercially and can interact with commercial people. Strong company & industry awareness. Education Level Bachelor’s degree (B.A.) from a college or university is a plus or equivalent working experience in the Translation and localization industry.

Company Overview

  • Website welocalize.com
  • Headquarters HOOD COLLEGE, MD
  • Size 1,000 - 3,000
  • Founded 1997
  • Type
  • CEO EDWARD SMITH YEWELL
  • Revenue $200M - $500M
  • Industry Business Services
  • About welocalize

Skills for Customer Success Representative

The job skills required for Customer Success Representative include Written Communication, Presentation etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Success Representative

The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.

How to Become a Customer Success Representative

If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.

Step 1 Understand the job description and responsibilities of a Customer Success Representative

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Step 2 Knowing the best tips for becoming a Customer Success Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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