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Technology Support Specialist
$79k-99k (estimate)
Full Time 0 Months Ago
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Wellstone Technologies is Hiring a Technology Support Specialist Near Wilmington, DE

A. About the Company

We work alongside financial executives, nationwide, on their most important accounting and finance projects. At the heart of our Firm is our approach to individual leadership and the continual pursuit of helping people grow both personally and professionally. We value being fair, having fun and sharing stakeholder value!

We help People transform themselves into better Leaders to exponentially improve their Lives.

B. Profile of The Successful Candidate

The ideal candidate will be self-motivated, have an outgoing personality, consistently demonstrate mental agility, very strong interpersonal skills and a positive attitude with a tenacious desire to learn. They should also have a determined work ethic and be confident to tackle new challenges.

  • Are you professional, smart, analytical, and charismatic?
  • Do you enjoy development of strategic system solutions, reporting and complex problem solving just as much as talking to people and building great relationships?
  • Are you uniquely committed and driven to make a difference?

B. Position Overview

We are currently looking for a Technology Support Specialist as part of the Information Systems team. The Technology Support Specialist assists with the day-to-day operations of the organizations internal technology solutions ensuring Five Star Client Service. Consistent Five Star interactions with all user groups related to Technology Solutions Center and Projects/Initiatives. Proactive and preventative identification of processes and equipment as it relates to technology.

C. Technical Responsibilities

  • Providing Five Star Client Service to all Firm stakeholders to deliver world class technology support.
  • Maintain a stable network environment to assure maximum productivity of firm systems including servers, desktops and laptops.
  • Review and suggest improvements for new technologies and softwares.
  • Analyze current trends in technology to recommend improvements.
  • Manage VOIP and Smart Phone telecommunication systems.
  • Maintain network backup system and test on a regular basis.
  • Maintain virus detection policies and procedures.
  • Maintain Operating System integrity and security.
  • Learn the basic system functions of all network and utility programs.
  • Provide internal office support for all office software applications.
  • Install, upgrade and modify software and hardware, new employee setup, orientation and training.
  • Relocation of computer and phone equipment.
  • Implement directives outlined by the technology manager.
  • Maintain laptop inventory and management of laptops.

D. Professional Attributes of the Successful Candidate:

  • Proactive self-starter with professional maturity and confidence, ability to develop strong relationships within the organization
  • Hungry for the next challenge and the next opportunity to learn
  • Mental agility to fully understand both the complex business issues and how the solutions being developed will impact those issues
  • Ability to learn quickly though training and hands-on experience, make an immediate impact, and provide value-added service to our internal clients.
  • A strong sense of ownership, accountability, and follow-through
  • Team player, adaptable, flexible, and able to handle multiple simultaneous projects
  • Strong organizational, documentation and time management skills
  • Excellent presentation, verbal and written communication skills required
  • Possess analytical ability and “Big Picture Thinking”

F. Qualifications/ Requirements:

  • Minimum of 3 years of experience in a tech support capacity required.
  • Associate’s degree or equivalent preferred.
  • Experience working with Windows networks in a Windows environment.
  • Client-service oriented, with ability and desire to work with all levels of the Firm.
  • Strong organizational, documentation and time management skills.
  • Team player, adaptable, flexible, personable and able to handle multiple simultaneous projects.
  • Articulate communicator with excellent presentation, verbal and written communication skills.
  • Flexibility to support requests as needed outside of standard business hours.

Job Types: Full-time, Contract

Pay: $40,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Wilmington, DE 19801: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Associate (Required)

Experience:

  • Windows: 3 years (Required)
  • Technical support: 3 years (Required)
  • VoIP: 3 years (Required)
  • Computer networking: 3 years (Required)
  • Network security: 3 years (Required)

Work Location: Hybrid remote in Wilmington, DE 19801

Job Summary

JOB TYPE

Full Time

SALARY

$79k-99k (estimate)

POST DATE

03/24/2023

EXPIRATION DATE

03/30/2023

The job skills required for Technology Support Specialist include Technical Support, Operating System, Written Communication, Planning, Leadership, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Technology Support Specialist positions, which can be used as a reference in future career path planning. As a Technology Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Specialist. You can explore the career advancement for a Technology Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Technology Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technology Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technology Support Specialist job description and responsibilities

A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.

04/02/2022: Pine Bluff, AR

Technical support positions are highly specialized, and may focus primarily on networking, security, customer tech support, hardware, or software.

02/26/2022: Hopkinsville, KY

Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

02/21/2022: Vallejo, CA

Technical support specialists at larger companies may be called upon to write user manuals for their employees or customers.

02/25/2022: Los Angeles, CA

Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

04/01/2022: Galveston, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technology Support Specialist jobs

Certifications such as the CompTIA A+, Security+, and Network+ certify for knowledge that can be used across all technology stacks.

04/23/2022: Toledo, OH

The minimum education requirement for a technical support specialist role can vary from position to position.

05/07/2022: Florence, AL

Most technical support specialists acquire at least some on-the-job training after they are hired.

04/01/2022: San Antonio, TX

Positions with companies that create software and other computer products often desire specialists with a bachelor’s degree.

02/22/2022: Racine, WI

A technical specialist may also have training in computer programs with professional certificates and an ITIL foundation.

04/05/2022: Tampa, FL

Step 3: View the best colleges and universities for Technology Support Specialist.

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