Customer Remediation Lead Business Execution Consultant

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About this role:

Wells Fargo is seeking a Lead Business Execution Consultant within the Strategic Execution organization to provide subject matter experience Customer Remediation Internal Methodology Post Execution that includes but not limited to process improvements identified through issues management and employee engagement, manage audit responses, liaison with business partners (LOB, vendors, control, etc). This role will support Customer Remediation Internal Methodology Post Execution including but not limited to vendor disengagement, undeliverable mail, check reissues and other post execution tasks. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Review strategic approaches and effectiveness of support function and business performance
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
• Influence, guide and lead less experienced Strategy and Execution staff within the group

Required Qualifications, US:

• 5 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with complex customer remediation projects in the enterprise line of business
• Knowledge and understanding working customer issues/customer complaints
• Management experience
• Experience supporting offshore teams
• Knowledge and understanding of 1OFC (One Official Check)
• Ability to build credibility and relationships with internal partners
• Ability to work with senior level leaders to present issues and concerns and providing recommendation for solutions
• Ability to influence outcomes with various levels of management and individual contributors
• Excellent verbal, written, and interpersonal communication skills
• Strong collaboration and partnering skills
• Experience leading regulatory and compliance projects
• Strong relevant audit, independent testing & validation, and/or controls experience
• Demonstrated excellence at identifying stakeholders, understanding needs, and driving to resolution.

Job Expectations:

• Available to work in hybrid schedule.

Posting End Date:

12.13.2023

• Job posting may come down early due to volume of applicants.

Relocation assistance is not available for this position.

Posting Locations:

1801 Park View Dr Shoreview, Minnesota

800 S Jordan Creek Pkwy West Des Moines , Iowa 50266

4101 Wiseman Blvd Bldg. 104 San Antonio, Texas 78251

435 Ford Rd, St. Louis Park Minneapolis Minnesota 55426

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.