Job Summary

About Us:

Come reimagine care with us! We’re on a mission to change the way medical care is delivered around the country.

By supplying home-based medical care to patients who need it most, WellBe is changing lives by providing care wherever our patients call home. WellBe’s primary care services are delivered by a team of licensed clinicians in the comfort of the patient’s home. By combining the strength of physicians, nurse practitioners, social workers, paramedics, and other healthcare professionals, WellBe delivers an extra level of support to the patients we serve in their communities. 

This high-risk population is typically underserved and challenged with access to care which we provide. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe’s clinician-led geriatric care teams provide concierge-level medical care and social support in the home as well as delivering and coordinating across the entire care continuum – from chronic care and urgent care in the home to hospital to skilled nursing facility to assisted living to palliative care, to end-of-life care.

Joining WellBe means joining a growing, purpose-driven organization to deliver the highest quality care to our senior communities and to make an impact on lives every day.

Why WellBe?

WellBe’s Culture is Welcoming

• Be part of something important:
• Be part of pioneering a new way of healthcare that is revolutionizing the industry. 
• A patient-focused environment that ensures patients can live a fulfilling life whatever their health level is. Our focus is to give our patients more good days.
• Give yourself incredible opportunities:
• Growth and development opportunities across expanding markets in the company and celebrate success on a global scale.
• Training in the WellBe model and team-based care. Full in-person orientation, vision, mission, and values introduction, and instilling cultural ideals. Respect and trust for how you work and how you make a difference.
• Work as part of a collaborative team with a strong team culture.
• You own your role, contribute to the team, and feel the enormous impact on lives.
• Leadership that listens, trusts, empowers, and supports.
• Empowerment and ownership for solving problems that arise and doing the right thing in each interaction.
• Pioneering a new way of healthcare that is revolutionizing the industry.

What we offer: 

• Full-time permanent, work seeing patients in their home, traveling around to other home locations. Work during the daytime, flexible schedule, and on-call rotation.
• Rich and competitive total rewards package including health benefits, dental, vision, life insurance, dependent care reimbursement, STD/LTD, 401k match with immediate vesting, paid time off / floating holidays, commuter/transportation (mileage) reimbursement, and educational reimbursement.
• The opportunity to work with a progressive company, who is making a difference each day with every patient. 

About the Position:

Our Care Team Coordinators (CTCs)s are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. Our CTC is responsible for answering incoming and making outgoing calls, coordinate care with the rest of the medical team, scheduling patient appointments, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records. The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.

Job Description

WellBe CTC - Care Team Coordinator - What to Expect:

• Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care. 
• Updates and maintains all digital client records and assist in transitioning hard copy records to digital format 
• Acts as a community resource for the patient
• Conduct patient scheduling, registration and eligibility verification
• Manage patient medical records as appropriate
• Answer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriate
• Answer patient non-clinical questions and explains the process
• Schedules/coordinates WellBe provider visits with patients, tests, specialist appoints, social resources.
• Ensures all appropriate patient information is in the EMR
• Provide positive customer service and treat all patients and staff with respect
• Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged 
• Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings
• Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS)
• Utilize reporting to help providers track, meet and exceed team goal,
• Other tasks needed to accomplish team’s objectives/goals

Job Requirements

Must Haves:

Educational/ Experience Requirements:

• High school graduate or GED 

License, Certification, Registration

• MA Certification

 Required Skills and Abilities:

• 2 years of experience working for a healthcare practice or hospital 
• Current BLS card for healthcare providers or willing to obtain 
• EMR documentation experience preferred
• High level of professionalism 
• Strong critical thinking skills
• Strong customer centric focus/service skills 
• Strong computer skills, including Word, Excel, and PowerPoint
• Strong verbal, written, presentation, and interpersonal communication skills

Travel Requirements:

Travel requirements: Travel may be required up to 25% locally.

Work Conditions:

Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods.

Ability to drive to patient locations (ie. home, hospital, SNF, etc). Fine motor skills/visual acuity

WellBe Senior Medical is an equal opportunity employer. We embrace diversity, inclusion, and equity and encourage all interested readers to apply at wellbeseniormedical.com/careers.

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.

Primary Location: Independence, OH 44131 Job: Clinical—Care Team Coordinator, Regular Shift. Full-Time Job Level: Day Job, 8 am, 5 pm, Monday, Friday. Light On-call, no evening, no weekend hours unless desired. Job, Clinical, Regular, Job Type, Standard, Flexible, Pay, Hours. Geriatric population