ABOUT WELL HEALTH

Our Mission: Make healthcare the gold standard in customer service.

What We Deliver: WELL™ Health is a SaaS digital health leader in patient communications and the Best in KLAS winner in Patient Outreach for 2021 and 2022. WELL Health's intelligent communications hub is the only bidirectional digital health communications solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging via the patient's preferred communications channel: texting, email, or telephone. By unifying and automating disjointed communications, WELL Health helps healthcare organizations drive more patient visits, build exceptional patient loyalty, and reduce staffing costs, frustration, and turnover.

Our Impact: WELL Health helps 200k healthcare providers facilitate more than 1 billion messages for 30 million patients annually.

Our award-winning culture: In 2021, WELL Health was named #10 on the Forbes list of America's Best Startup Employers, as well as being named one of Deloitte's Fast 500 (#133). In 2022, WELL Health was recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In , and was named #41 on the Inc Regionals - Pacific list.

SUMMARY

WELL is looking for an innovative Senior Product Manager to join our fast-paced Product team and help evolve the amazing offerings we bring to our clients and the patients we serve. You will manage a team of product professionals (PMs/APMs) and work alongside a group of fantastic designers and engineers. You will develop the strategy for your product vertical, define what offerings matter and evangelize the why. You will then work to deliver solutions that create for patients, clients, and the business. You'll be responsible for all stages of the product lifecycle and work closely with Engineering, Marketing, and Sales to ensure that offerings are delivered and continually improved.

Most importantly, you are passionate about improving patients' lives and their experience with their healthcare providers. You are excited about building products that disrupt the multi-trillion dollar healthcare industry, accelerating our growth, and creating a modern healthcare communication platform.

Responsibilities

• Support the product life cycle from strategic planning to tactical activities
• Work directly with customers to develop a deep understanding of their needs and workflows, and create innovative solutions that improve the user experience for patients and staff
• Build a deep knowledge of our market, customers, and competitors
• Work to define requirements for current and future products, utilizing market research and competitive analysis data, supported by input from customers, prospective customers, and industry experts
• Assist in developing and implementing the go-to-market plan for existing and new products, working with all stakeholders to execute and measure results
• Create, manage, and prioritize a product roadmap in collaboration with internal teams and present regular updates on the validation and execution of each component of the roadmap
• Facilitate the development and implementation of product/pricing strategies and tactical plans for assigned products ensuring that customer and partner needs are being met

Requirements

• Bachelor's degree (or equivalent experience)
• 4 years of Product Management experience in Enterprise or Consumer SaaS software, Healthcare technology or equivalent
• At least one year of experience directly managing other product team members
• Experience creating market research, go-to-market strategy recommendations, and competitive analysis
• Strong in product analytics - you measure user behavior and make data-informed decisions; experience with product analytics tools, statistical analysis, data science a plus
• Strong executor and driver across multiple fronts; self-starter, speed oriented, comfortable making decisions and running with them
• Experience defining, prioritizing and shipping customer value in an Agile environment
• Creative, energetic, and conscientious with strong problem solving skills
• Excellent written and verbal communication skills
• Highly collaborative. Builds trust at all levels, influences without formal authority, and pushes back when appropriate. Earns respect and respects the contributions of others.
• Balance strategic thinking with outstanding execution. Understand business objectives and convert them into clear product plans and outcomes
• Must be able to travel up to 20% when travel resumes

LOCATION
WELL Health is headquartered in Santa Barbara, CA. For this role, if you are located outside of the Santa Barbara area, we are open to candidates that are currently located within the United States and are interested in working remotely. #LI-Remote
WORKING AT WELL

• Fantastic company culture - frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.
• Employee equity groups - 11 groups available for all to join. Black & Latinx, Women, LGBTQ , Disability, and many more!
• Learning and development - frequent events and tools available to help our employees #PursueGrowth.
• Career mobility - we promote from within and have opportunities for employees to transfer between teams.
• Santa Barbara office perks - dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck.
• Company perks and benefits - MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).

Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram (@wellhealthinc) to hear from our employees about working at WELL Health.

Committed to Diversity, Equity, and Inclusion

WELL Health is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL Health are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. WELL Health is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!

We're dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL Health is committed to providing employees with a work environment free of discrimination and harassment; WELL Health will not tolerate discrimination or harassment of any kind.

Candidates should be aware that WELL Health currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. WELL Health is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.