Description

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Responsibilities:

• Lead, design, develop and implement initial and recurrent training programs for transportation personnel.
• Supervise driver trainers, by establishing objectives, standards, work schedules and accountability for job performance.
• Proactively recruit individuals to apply and train them to become School Bus Drivers
• Provide classroom instruction and behind the wheel training of applicants and bus drivers to ensure successful completion of training and testing; recommend upgrades as necessary
• Provide on-going training and performance evaluations for all Driver employees
• Administer and maintain Company random drug/alcohol testing and pre-employment drug/alcohol testing program in conjunction with corporate office.
• Develop and conduct regularly scheduled Driver Safety Meetings.
• Assume primary responsibility in responding to personal injury and vehicle accidents by on-scene investigation and preparing and submitting reports to the corporate office in accordance with Company policy.
• Investigate customer service complaints relative to safety issues and take appropriate corrective action.
• Administer and maintain Company Safe Driver Award Program.
• High School diploma or equivalent. Some college preferred.
• 3 years as a Trainer in school bus transportation industry desired

Qualifications

• Supervisory experience preferred; specifically experience supervising/training a driver workforce
• Must complete state certification program or Durham's Training Academy for school bus driver instructor. Equivalent work experience as a Trainer can be substituted as appropriate.
• License or Certification: SBDI certification required; Commercial Driver’s License with Passenger and School Bus Endorsements required;
• Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
• Strong leadership skills and interpersonal skills
• Strong organizational and group presentation skills
• Well-developed multi-tasking and time management skills
• Ability to provide direction, coaching and mentoring to employees while creating an environment that encourages and values input and feedback
• Ability to respond to unanticipated events to ensure excellence in customer service.
• Ability to Investigate claims and incidents of questionable conduct, accidents etc.
• Computer literacy skills in word processing and spreadsheets

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Job Type: Full-time

Salary: $70,000.00 - $78,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Temple Hills, MD 20748: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location