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Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web.
We’re looking for a Director, Customer Success to develop and execute customer centric programs for Webflow’s Sales Managed Customers to drive retention, growth, and product adoption. You will be wearing many different hats: maximizing customer satisfaction, retention, and growth of existing accounts, while building processes and shaping the structure and engagement points of the Customer Success organization in the post-sales customer lifecycle.
About the role
As a Director, Customer Success you’ll …
That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly. And this isn’t just a philosophical bent: we actually give you 4 hours a week (10% of the work week) to pursue passion projects outside of your role responsibilities.
You’ll thrive as a Director, Customer Success if you:
If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “why" and "how"
Our Mission:
To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.
Our Core Behaviors:
If you share our values and our enthusiasm for empowering the world, we’d love to review your application!
Note: You'll need valid U.S. work authorization to join us.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.
Webflow requires all new employees to submit proof of their COVID-19 vaccination status as a condition of their employment. As such, your failure to timely provide such information, upon Webflow's request, may result in the revocation of your offer or the termination of your employment with Webflow, as applicable. At this time, Webflow does not require fully remote employees to be vaccinated against COVID-19. However, you must be fully vaccinated against COVID-19 and provide proof of vaccination to work out of any Webflow office, visit an office, or attend any in person work events, including company off-sites, company sponsored social gatherings, and meetings. As such, at this time, we will only consider individuals who are fully vaccinated against COVID-19 for roles which require any in person work. If, due to the nature of your role, you are at any time during your employment required to work in person, but you are not fully vaccinated against COVID-19, subject to applicable regulations, your employment may be terminated. We are committed to maintaining a safe and inclusive workplace, and our vaccination policy will evolve in response to the changing risks and regulations associated with COVID-19.
Full Time
09/01/2022
10/02/2022
skysense.com
San Francisco, CA
<25
The following is the career advancement route for Director, Customer Success positions, which can be used as a reference in future career path planning. As a Director, Customer Success, it can be promoted into senior positions as a Head of Customer Success that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Customer Success. You can explore the career advancement for a Director, Customer Success below and select your interested title to get hiring information.