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Customer Service Representative (Will Call / Service Center)
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WAXIE Sanitary Supply is Hiring a Customer Service Representative (Will Call / Service Center) Near Mesa, AZ

Overview

Shift: Monday – Friday, 8am – 5pm.

Hourly pay rate: $18/hr - $19.25/hr DOE with opportunity for an increase after each year of employment!

Benefits? You bet! After 1 month of employment, we offer medical, dental, vision, HSA, FSA, EAP, Wellness programs, Short Term Disability, Accident, Hospital, and Critical Illness. WAXIE pays for Life and Long Term Disability Insurance, and you have the option to buy-up to increase the values of these. 401k with company matching after 30 days of employment.

Paid Time Off: 10 paid holidays, 10 vacation days in your first year, and 6 sick days in your first year.

Career growth opportunities: WAXIE employees have ample opportunities for growth and promotion within the organization.

At WAXIE, exceptional customer service is the backbone of who we are and the focus of everything we do. We are committed to building and maintaining lasting relationships by providing an industry-leading customer experience. We listen to our customers and provide solutions through excellent hands-on service, training, and education. All of this couldn’t be done without our top-of-the-line Customer Service team. That’s where you come in!

This position is part of our Customer Service Team and sits in our Service Center Department, providing exceptional customer service for our external and internal customers that come through our Will Call area. 

If you are a customer-service oriented individual who has worked (or would like to work) in a service center environment, our Customer Service Representative opportunity might be right for you!

Essential Duties

• All Will-Call functions, including assisting internal and external customers upon arrival• Answer phone calls and e-mails from external and internal customers• Send customer quotes from SMS daily• Check-in new repairs into SMS• Follow up with vendors for ETA on parts• Coordinate and process warranties (beginning to end) for Mesa and Tucson• Assist with parts look up for internal and external customers• Stage will call orders for customers• Load merchandise into customer vehicle• Crate/Uncrate machines for shipment when requested• Cultivate and maintain an open line of communication with individuals in other locations• Maintain a healthy and positive line of communication with our vendors

• Other duties as assigned

Qualifications

  • Previous customer-oriented CSR experience strongly preferred.
  • Ability to learn WAXIE products and services.
  • Previous AS400 (Aplus) experience preferred.
  • Excellent verbal and written communication skills.
  • Ability to multitask.
  • Excellent attention to detail.
  • Ability to work well in a fast paced environment.
  • Ability to interact with customers via phone, email or in person in a professional manner.
  • High School Diploma or equivalent.
  • Ability to lift and carry 50 lbs
  • Bilingual Spanish preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

WAXIE Sanitary Supply is an EEO/AA/Disability/Vets Employer

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Job Summary

JOB TYPE

Other

POST DATE

09/16/2022

EXPIRATION DATE

12/12/2022

WEBSITE

waxie.com

HEADQUARTERS

San Diego, CA

SIZE

500 - 1,000

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The following is the career advancement route for Customer Service Representative (Will Call / Service Center) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Will Call / Service Center), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Will Call / Service Center). You can explore the career advancement for a Customer Service Representative (Will Call / Service Center) below and select your interested title to get hiring information.

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