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Field Service Specialist
$105k-128k (estimate)
Full Time 7 Months Ago
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Waters Corporation is Hiring a Field Service Specialist Near Boston, MA

Overview

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters’ product suite. As a Field Service Specialist, working for an industry leader, you'll join a distributed team of specialists that are crucial to ensure Waters’ legendary service for our customers who apply our scientific instrumentation and software.

In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our renown Field Services Organization in the Greater Bostonarea.

Responsibilities

  • Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Establish and maintain effective relationships with external and internal customers ensuring their success
  • Lead customer expectations, by communicating work performed and providing follow up plan if needed
  • Ensure customer compliance regulations are followed
  • Deliver system level training at customer sites
  • Lead service inventory according to Waters policies
  • Issue field service reports daily to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education:

  • BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience:

  • 3-5 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Valid Driver's License in good standing is mandatory
  • Ability to perform effective system level troubleshooting
  • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
  • Overnight travel as required including international travel for training

Skills:

  • Must possess a strong customer focus
  • Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
  • Personal sense of integrity
  • Effective time management skills
  • System level approach to problem solving
  • Analytical attitude with a strong aim to resolve open issues
  • Excellent verbal and written communication skills

 #LI-Remote

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

Job Summary

JOB TYPE

Full Time

SALARY

$105k-128k (estimate)

POST DATE

08/19/2022

EXPIRATION DATE

07/20/2023

WEBSITE

realestatesalesdebary.com

HEADQUARTERS

DEBARY, FL

SIZE

25 - 50

TYPE

Private

CEO

DAWN E WATERS

REVENUE

$5M - $10M

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The job skills required for Field Service Specialist include Field Service, Installation, Troubleshooting, Customer Service, Problem Solving, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Specialist. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Field Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Field Service Specialist job description and responsibilities

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Field Service Technicians provide repairs and maintenance tasks for customers and diagnose errors or technical problems that arise during their visit.

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Field service technicians respond to customer callouts, providing technical service and maintenance support at customer locations.

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Generate repair leads through cold calling or on site contacts.

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Provides support and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Field Service Specialist jobs

Ultimately, a top-level field service technician efficiently manages all service callouts, providing high-quality service and repairs for any job size.

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Maintain quality control and manage repair progress while ensuring procedures and materials conform to top-quality levels of workmanship and comply with contract specifications.

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Proven work experience as a field service technician.

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Capability to work well with other team members.

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Step 3: View the best colleges and universities for Field Service Specialist.

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