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If youre passionate about positively impacting children by providing life-changing access to educational resources and technology to all learners inner-city, rural, low-income, special education students, dual-language learners, and more then we want to discuss this opening with you!
Waterford.org is seeking a Technical Support Specialist to take ownership for incoming phone calls, chat sessions and email queries from families and schools. The specialist provides product navigation, instructional, and technical support for all of Waterford.org hosted products, mobile applications and provided equipment. As a first responder, you will seek to resolve all cases that can be resolved by your product and program expertise, help documentation, or Knowledgebase articles.
Waterford.org is an education nonprofit with a mission to achieve universal literacy for children through equity, access, and parent empowerment. Waterford creates programs that empower parents as a child's first teacher at home and supports teachers in the classroom. Currently, Waterford.org serves over 300,000 children across 43 states every year.
Waterford.org's commitment to inclusive excellence is foundational to achieving our mission of universal literacy. Waterford.org is a mission-driven organization, and diversity, equity, and inclusion (DEI) are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children and families in underserved communities. At Waterford, we actively seek talent who bring diverse backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission.
Waterford.org team members are located across the United States and primarily work from home. We anticipate this position will pay $16/hour annually depending on the education, experience and skill level of the individual we hire. We offer a phenomenal benefits package that includes fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering. Currently, Waterford requires all new hires to provide proof of COVID-19 vaccination or file a religious or medical exemption (as applicable by federal, state, and local law).
Other
$47k-59k (estimate)
11/17/2022
04/03/2023
The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Customer Service, Problem Solving, Futures, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Step 3: View the best colleges and universities for Technical Support Specialist.