SERVANT LEADERSHIP:

Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.

GENERAL SUMMARY:

Dining Room Supervisor Associates participate in providing a total quality dining service program for our residents. This includes a thorough understanding of food items available, resident dietary needs, proper serving guidelines, cleanliness expectations, and special diets. Assist with duties to ensure community meets sanitation standards. The Dining room Supervisor is responsible for the opening and/or closing of the dining room, serving all customers including residents, guests, and family members.

ESSENTIAL JOB FUNCTIONS:

• Provide a high level of customer service and promote a restaurant style dining atmosphere in both assisted living Restaurant and Independent Living Restaurant.

• Work closely with the Director of Dining Services and/or Chef to keep residents satisfied with food and dining programs.

• Coach and train the new and current wait staff in accordance with Watercrest guidelines.

• Create a strong sense of team work and cooperation among all staff.

• Assist the Community Chef in the management of work schedules for wait staff (Independent, Assisted Living and Memory Care).

• Manage Food set up, Beverage, cleanliness and Inventory of Bistro Bar Café, coffee bar, Aqua fresca programs.

• Able to maintain par levels for items such as linen, table setting supplies, and uniforms.

• Adheres to and trains staff on Quality Enhancement standards and standard food safety practices.

• Assist with planning, preparation, and execution of special events, Sunday Brunch, banquets, and theme meals.

• When applicable acquaint new residents with menus, seating, and dining options and hours.

• Set tables in accordance to Watercrest standards.

• Serve residents and guest’s food and beverages as requested.

• Review daily menu with residents and takes and delivers accurate meal orders to residents and guests.

• Maintain server station condiments par levels and re-order

• Responsible for cleaning and sanitizing floor, tables, chairs, condiment containers, and equipment used in the dining room.

• Communicate resident likes and dislikes to the community Chef for menu planning purposes and resident satisfaction.

• Attend and conduct Pre-Meal stand up held for all dining and kitchen staff.

• Responsible of the Point of Sale system data entry and management, menus, staff, reports, credit card and residents room reports.

• Manage the dining room seating stations chart and wheel chair and walker program.

• General duties include but are not limited to: cleaning, mopping, sweeping, and dusting the kitchen and dining room

• Ensures proper garbage and trash removal

• Assist residents with seating in the dining room

• Greet residents when taking and serving meal selections

• Ensure proper dining room setup and proper table setting

• Knowledge of table clearing techniques during and after dining service

• Responsible for resetting table during and after dining service

• Complete side work: napkin folding, stocking and cleaning wait station, refilling condiments

• Understand menu items and ability to explain preparation methods

• Provide a high satisfactory level of customer service to promote a restaurant style dining atmosphere

• Knowledge of individual diet needs as prescribed by physician

• Ensure all meals delivered are garnished

• Reports to the Cook or Executive Chef any equipment and supplies that are needed

• Ensures the proper use of equipment and supplies and upholds cleaning and safety standards

KNOWLEDGE, SKILLS AND ABILITIES:

• Able to communicate effectively with all levels of management, team members, residents, family members, vendors,

• Able to make independent decisions

• Must be able to communicate a warm, friendly and caring manner

• Must be able to follow recipes and menus

• Must fully understand the importance of reliability and timeliness

• Must possess a passion to work with and around senior citizens

• Knowledge of customer service principles and practices

EDUCATION REQUIREMENTS:

• High School Graduate or equivalent

EXPERIENCE REQUIREMENTS:

• Experience in serving in an upscale dining environment is preferred

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

• Able to stand or walk 75% of the day

• Able to concentrate with frequent interruptions

• Able to work under stress and in emergency situations

• Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping

• Able to talk and hear effectively in order to convey instructions and information to residents and team members

• Occasionally lift/carry up to 50 pounds

OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT:

• Work in all areas of the community

• Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions

• Use personal protective equipment and supplies when needed to prevent burns, falls, and infection

• Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes

• This position is exposed to very hot water, hot oven temperatures, sharp knives and utensils, and broken glass, slippery

• Subject to infectious diseases, substances and odors

• Follow Safety Policy & Procedures