Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We Are Currently Looking For aWater Country- Event and Group Sales Assistant
Roles & ResponsibilitiesJOB SUMMARY
The Sales and Communications Assistant will play an important role in the group sales and community communications process. This role will assist with group sales including identifying potential customers, follow-up with interested leads, create sales contracts, confirm visitation information and close sales. Additionally, this role will assist the marketing team with communication tasks such as answering phones, responding to guest emails, responding to online reviews, and coordinating donations.
Key Duties And Responsibilities

• Assist with managing phone inquiries and reservations
• Input group reservations into park system
• Count and prepare tickets for groups
• Assist with event preparation, execution, and clean-up
• Perform data entry and various other office duties
• Reconcile booth transactions daily with Accounting Department
• Provide exceptional guest service for guests visiting the park or inquiring online
• Respond to guest service matters in person and online, including online review sites such as Google, Yelp, Trip Advisor, etc.; serve as a brand ambassador to partners, media and guests
• Review and process community donation requests
• Various marketing, sales, and office duties as assigned

Skills / Qualifications / Requirements

• Positive viewpoint and ability to make sound decisions in stressful situations
• Excellent written and verbal communication skills
• Professional phone etiquette is required for answering incoming guest phone calls and returning unanswered voice messages
• Ability to work effectively both independently and in a team setting
• Ability to work weekends, workdays, evenings, holidays, and extended hours as needed
• Experience in customer service and events a plus
• Ability to lift, carry, or otherwise move and position items and boxes weighing up to 25 pounds
• Ability to work both indoors and outdoors in varying climates

(This position is eligible for college internship credit)
Team Member BenefitsDo not miss the chance to spark your career now!