The Client Relationship Director is responsible for creating long-term trusting relationships with assigned accounts. CRDs are experts at understanding the needs of our clients and identifying ways in which Wambi may meet those objectives in collaboration with our cross-functional teams & services. These savvy individuals are persuasive and are always seeking ways to ensure customer satisfaction while making Wambi an integral part of our client’s culture.

This position reports to the Chief Executive Officer and works closely with all cross-functional leads (and other CRD’s) to drive best-in-class service, retention, and growth practices. They are also responsible for coordinating introductions between the client and applicable cross-functional teams for strategic guidance and ownership in their specialty areas.

Responsibilities include:• Serve as trusted advisor to customer acting on a consultative basis around key strategic initiatives
• Identifies expansion opportunities while serving as the contract renewal lead
• Act as the main point of contact for key/strategic account(s), leading QBR’s, establishing strong business relationships with executives and leveraging internal cross-functional partners for strategic guidance and execution in their specialty areas
• Understand customer objectives and selling clients on how they can incorporate our product to achieve their objectives
• Responsible for generating executive level buy-in throughout the healthcare system
• Informing internal specialty teams (SME’s) of changing client priorities and initiatives to collaboratively develop a holistic strategy that meets client objectives and/or desired outcomes
• Serve as the customer advocate to help ensure the voice of the customer is heard and understood serving as a champion of client requests for new features, enhancements and obstacles
• Introduce Client Success to identify and manage opportunities for Wambi to support client’s strategic initiatives and programs (I.e. culture programming, experience initiatives, gratitude & recognition coaching and more)
• Work with Client Success team to set client KPIs for utilization/health monitoring of platform to ensure overall client satisfaction. (benchmarks provided by Client Success)
• Deep understanding of client contract
• Acquire executive testimonials, referrals, and case studies.
• Note: Wambi employees who go on-site to Clients' facilities where patient care is provided are required to abide by those Clients' communicable diseases policies. This may include receiving vaccinations against and/or tests associated with communicable diseases, including, but is not limited to, COVID-19, seasonal flu and hepatitis vaccinations or testing for tuberculosis

Skills for Success:• At least 3-5 years of experience in sales or account management.
• A history of building and maintaining relationships through trust and respect, both with key client contacts and internal teams.
• Demonstrated track record of excellent client management skills
• Must be a strong communicator, comfortable interfacing with our clients in a variety of ways, including video chat, phone, conference call, email, and face to face.
• Ability to collaborate successfully and efficiently with multiple departments.
• Strong ability to communicate value propositioning for enterprise technology.
• Extensive experience creating and fostering business relationships with C-level executives
• Confident, strategic thinker able to make difficult judgment calls under pressure
• Innovative, creative thinking skills to ensure the organization is providing a world-class customer experience
• Ability to show consistent achievement of revenue retention and upsell goals
• Displays a positive attitude and looks for the winning solution for our clients and our team
• Excellent listener with a proven record of identifying customer pain points, uncovering additional sales opportunities, and showing empathy to those you work with
• Strong organizational skills with the ability to multi-task.
• Must be a team player.
• An inquisitive nature - seeks to understand our clients’ business needs and how we can grow our partnerships to meet and exceed those needs.
• Experience in a fast-paced, rapidly expanding environment.
• Committed to exuding Wambi’s values both internally and externally.
• Experience working remotely a plus.
• Passion for healthcare a plus.

About Wambi:Founder, Alexandra Coren created Wambi out of an unyielding need to bring human connection back to the center of patient care. Both personally and professionally, Alex spent time immersed in hospital settings, where care providers were rarely appreciated. It became apparent that this was leading to high burnout rates, and strongly affecting the quality of their care. To address this Alexandra leveraged technology to recognize and reward care providers in real-time with feedback obtained directly through the eyes of patients and their families. With her passion for technology, and commitment to compassion, Alexandra has been able to grow Wambi into the thriving startup that it is today.

Founded in 2016, Wambi, delivers a patient-driven healthcare employee performance and reward platform aimed at recognizing and empowering compassionate care. Through its gamified digital platform informed by real-time patient feedback, care providers are armed with their individual data as a means to promote autonomy and inspire behavioral change. Visit us at www.wambi.org.
Wambi is about human connections. We are new and fresh, and we believe fun in the workplace is essential. We are not bogged down by the ways things were done in the past, but rather are motivated to co-create a new normal. We are the nexus where tech, gratitude and human kindness meet. We are driven by a collective vision for a more compassionate and connected society. We believe in the power of moments and of humans being able to rise above all odds and achieve super human heights. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way. Our five values are the essence of who we are:

1. Compassion
2. Imagination
3. Gratitude
4. Fearlessness
5. Joy

We are currently seeking driven, organized, and charismatic individuals to join us on our mission to bring compassion to the forefront of human experience.
Wambi is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, genetic information, national origin, sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability status, uniform service member status; or any other class protected under federal, state, or local law.