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Customer Service Representative
Full Time 6 Months Ago
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Wallace Wong-Farmers Insurance is Hiring a Customer Service Representative Near Pleasanton, CA

Job Description


Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in

No prior experience is necessary
Apply for the position today by completing the form and completing the assessment.

Benefits


Any benefits you could potentially offer such as:

  • paid vacation 
  • paid time off 
  • retirement plan 
  • growth opportunity 
  • another area to discuss their play plan as well

Responsibilities


  • Process customer policy change requests.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Schedule appointments for sales staff to meet prospective customers.
  • Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

Requirements


  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Great Customer Service Skills.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.

Job Summary

JOB TYPE

Full Time

POST DATE

09/16/2022

EXPIRATION DATE

12/12/2022

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.