Walker Tape is Hiring a Customer Support Representative to join our team!

The Customer Support Representative will interact with the company’s domestic customers via telephone by addressing inquiries, resolving complaints, and placing orders.

What are the Responsibilities? (But not limited to)

• Interacts with customers via telephone, and occasionally email.
• Establish rapport and demonstrate empathy with customers, making them feel valued.
• Assisting customers with professionalism.
• Meeting/exceeding business metrics..
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Effectively use internal resources, such as computer systems, online resources, and business partner relationships, to arrive at the right solution for the customer.
• Demonstrating excellent customer service skills with perseverance to resolve issues and process transactions accurately.
• Track and report customer feedback
• Performs other duties as assigned.

Do You Fit the Bill?

• Excellent communication skills, both verbal and written, including active listening.
• Empathy skills to support the challenges of our diverse customers.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Adhere to Walker Tape’s core values, especially in ability to display an own-it attitude, be a team player, and always have a willingness to learn and grow.
• Pro-active problem-solving skills.
• Ability to manage challenging situations and conversations.
• Openness to coaching for professional success, as well as growth and development.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

A Bit About Walker Tape

Walker Tape is the industry leader in tape and adhesive for hair replacement systems and has expanded into other industries. We create and customize tapes and adhesives for just about every industry, particularly beauty. Walker Tape was started in 1985 and we haven’t taken a break yet. While we’ve grown a lot in the last few years, we’re working hard to maintain a close-knit team culture where everyone is excited to come to work.

We work to make working at Walker Tape an awesome experience. We have a team full of truly exceptional people that we genuinely value. Here’s how we operate:

Take Time Off

Once you’re hired, you’ll receive 44 hours of paid time off. After your 6-month anniversary, you’ll earn an additional 60 hours of PTO. Walker provides a generous PTO schedule that is based on years of service, meaning as you stay with the company, you'll be allotted more PTO each year. We want you to be able to get out and do fun stuff!

Keep Learning

We want to help you grow and flourish! We’ll send you to conferences, trainings, and buy you books to help you learn something new.

Benefits

You will receive a monthly allowance to go towards our fantastic benefit offerings. This allows you to fully customize your benefit package to best fit you and your family! We also cover 100% of the premium for a 50k life insurance policy for you and 10k for your spouse and children!

The benefits you'll be able to choose from are as followed:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Voluntary Life Insurance
• Short Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance

Bonus Opportunities

Walker Tape has bonus opportunities three times a year. You’ll be in on that from day one. When Walker Tape wins, so do you.

Walker Tape is an equal employment opportunity employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Background checks and/or drug screening will be required upon hire.