Join our Team

Be proud of where you work. Walden Security is one of the nation's largest privately-held security companies, providing a range of security services for commercial and government properties. Right now, we’re seeking inspired, motivated, and customer service-oriented people to add to our team. Security experience is not required: Walden welcomes a diversity of professional backgrounds, and we’ll make sure you have the support and training you need to be successful.

If you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest-growing security companies, apply with Walden Security today.

Why Walden?

Walden Security is a family-owned and operated business, and that’s how we treat our employees: like family — because we know that by taking care of our people, they, in turn, will take better care of our clients.

We seek out people who are motivated, eager to learn, committed to serving our officers and clients, and always doing what’s right. We provide the resources, support, and training that you need to be successful. We offer every employee generous benefits, as well as opportunities for career growth.

We build on success by continuing to develop our people so that they have opportunities to grow within our organization, which is why we’re an award-winning employer, with one of the highest retention rates in the industry.

The Senior Operations Manager for the Charleston, South Carolina Regional Support Center manages all activities related to branch operations and the development of branch services for assigned accounts by performing the following duties:

• Other duties may be assigned by the branch General Manager:

  • Assists the General Manager in implementing branch policies and goals within the Operations Department.
  • Effectively communicates the needs of the Operations Department to the other departments such as Human Resources and Training.
  • Partners with Human Resources and Training to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations. Coordinate and/or conduct client/site-specific training, and annual refresher training for security personnel, as well as meet corporate training standards.
  • Coordinates operating activities with all other functions of the organization to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints.
  • Ensures that all contractual scheduled hours are met with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets.
  • Works with Operations Managers to ensure that they are meeting all contract obligations in regards to labor hours, reporting, and other contract specifications.
  • Develops and maintains operational procedures so that a valid, site-specific post orders are always available for emergency reference by the security staff.
  • Oversees Operations Managers in meeting client needs; meeting with clients regularly, listening to issues, provides security and technical expertise and solutions. Ensure complete customer satisfaction.
  • Ensures the successful operational implementation of new contract start-up, including personnel requirements, material, training, facility, and equipment needs.
  • Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage.
  • Oversees payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
  • Develops staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)
  • Ensures employee grievances are heard and resolved and that personnel records are updated and accurate.
  • Capably utilizes WinTeam to produce reports (such as Customer/Department Overtime, Scheduling Activity, Invoice Aging by Tiers, Training Summary, and Training detail reports) that require interpretation and action for effective business management; support Operations Managers and Account Managers in WinTeam as needed.
  • Responsible for Operations Managers, Account Managers, and security personnel seven days a week. Although supervision is in place, the Senior Operations Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly.

The Ideal Candidate
If you are an experienced Senior Operations Manager who is passionate and ready to take on the challenge of managing in a complex, diverse, people-first culture, then you have what it takes to be a successful Senior Operations Manager for the Charleston Regional Support Center. Job requirements include:

• Bachelor's degree from a four-year College or University; and a minimum of three years of management experience and/or training; or an equivalent combination of education and experience.
• Intermediate to advanced experience with Contact Management Systems, Payroll Systems, Project Management software, MS Office, and working knowledge of Internet programs.
• Valid State Driver’s License, CPR/AED/First Aid Certification.
• Available 24 hours per day and seven days per week.
• Over 50 percent of travel may be required to inspect assigned accounts/posts or corporate travel as needed.

About Walden Security: Setting the Standard by Setting the Example®
Established in 1990 by law enforcement professionals Amy and Michael S. Walden, CPP, Walden Security is a privately-held, family-owned, and -operated company, and has grown to become one of the largest and most respected security services firms in the United States. Headquartered in Chattanooga, Tennessee with 6,000 employees, Walden Security provides integrated contract security services through physical and virtual guarding to commercial and government clients in 37 states, Washington, D.C., and Puerto Rico. Walden Security is also the nation’s largest WBENC-Certified Women’s Business Enterprise specializing in security services, one of the nation’s only security firms with an ISO® 9001:2015 Certified Quality Management System, and is a Training Top 125 award recipient for the last three consecutive years.