Overview

Walbridge is looking for an IT professional that has a passion for technology, supporting customers and wants to learn and grow. The IT Technician will partner with users across the enterprise to provide technical support desk-side, remote and at jobsite locations. They setup, install, trouble shoot and provide solutions for a wide variety of hardware and software. This position is technically challenging and fast paced.

We want you to join our team.

Through industry-leading innovation our company has forged a legacy of quality and safety since our founding in 1916.

What we offer you: 

• Large organization with award-winning projects, yet small enough for you to have an impact
• Strong values which are the foundation of our growth for over 100 years
• International, regional and local recognition for stand-out projects, safety, sustainability, culture, wellness and diversity practices

Why choose Walbridge:

• Large organization with award-winning projects, yet small enough for you to have an impact
• Strong values which are the foundation of our growth for over 100 years
• International, regional and local recognition for stand-out projects, safety, sustainability, culture, wellness and diversity practices

Responsibilities

The IT Support Professional will support Windows 10 and 11, is responsible for staging computers, hardware deployment, software installation and support; will provide remote support of technical issues via telephone and/or with remote support software and perform diagnosis and repair of hardware. This position is responsible for research and recommends IT hardware, software and services as well as training internal customers in operation of software and hardware.

Qualifications

• High School Diploma or equivalent technical training and professional experience.
• 3 years commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools.
• Proficient using Microsoft Office suite and Windows operating system software.
• Support End Users hardware and software.
• Steadfastly documents all works performed in ticketing system.
• User Data Transfer to New laptops.
• Thorough understanding of hardware technical specifications and General Network experience.
• Demonstrated ability to multi-task and deal with multiple deadlines in a fast paced environment.
• Ability and willingness to learn quickly new skills.
• Must be able to safely lift up to 40 lbs.
• Able to frequently work beyond forty hours per week
• Able to travel out of state, sometimes on short notice, and stay overnight as needed

Preferred: 

• CompTIA A certification
• Technical working knowledge of networks with experience configuring and managing routers and firewall
• Experience directly supporting PC deployment and refresh with end users

EEO/AA Employer M/F/D/V

Walbridge is an equal opportunity employer with a culture that promotes diversity in the workforce. 

We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, national origin, sex, religion, age, marital status, sexual orientation, gender identity, citizenship status, status as an individual with a disability, military, or protected veteran status or any other legally protected status. We prohibit discrimination in decisions concerning career development, recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment.