29 Rooms Controller Jobs in United States

Waikoloa Beach Marriott Resort & Spa
Waikoloa Beach, HI | Full Time
3 Months Ago
Gaylord Rockies Resort Convention Center
Denver, CO | Full Time
$28k-39k (estimate)
Just Posted
Fairfield Inn & Suites
Orlando, FL | Other
$27k-36k (estimate)
Just Posted
Omni Hotels & Resorts
Richmond, VA | Other
$35k-53k (estimate)
2 Days Ago
The Westin New York Grand Central
New York, NY | Other
$36k-53k (estimate)
4 Days Ago
Royal Palm South Beach
Miami Beach, FL | Other
$29k-42k (estimate)
5 Days Ago
Sawgrass Marriott Golf Resort & Spa
Ponte Vedra Beach, FL | Full Time
$26k-36k (estimate)
5 Days Ago
Marriott Hotels Resorts
Ponte Vedra Beach, FL | Other
$26k-36k (estimate)
6 Days Ago
Spire Hospitality
Burbank, CA | Full Time
$35k-52k (estimate)
1 Week Ago
Renaissance Hotels
Arlington, VA | Other
1 Week Ago
Renaissance Arlington Capital View Hotel
Arlington, VA | Full Time
$35k-47k (estimate)
1 Week Ago
Marriott's Manor Club At Ford's Colony
Little Plymouth, VA | Part Time
$27k-38k (estimate)
2 Weeks Ago
Residence Inn-Orlando Seaworld
Orlando, FL | Full Time
$26k-36k (estimate)
2 Weeks Ago
Tampa Marriott Water Street
Tampa, FL | Full Time
$26k-36k (estimate)
3 Weeks Ago
Marriott Marquis Houston
Houston, TX | Full Time
$28k-38k (estimate)
3 Weeks Ago
Renaissance Dallas Hotel
Dallas, TX | Full Time
$28k-38k (estimate)
3 Weeks Ago
The Westin Irving Convention Center At Las Colinas
Irving, TX | Full Time
$29k-40k (estimate)
3 Weeks Ago
Hilton Daytona Beach Oceanfront Resort
Daytona Beach, FL | Full Time
3 Weeks Ago
Marriott San Mateo Sf Airport
San Mateo, CA | Full Time
$56k-81k (estimate)
3 Weeks Ago
Westin Hotels And Resorts
Irving, TX | Other
$28k-39k (estimate)
3 Weeks Ago
Sage Hospitality Group
Alexandria, VA | Full Time
$39k-53k (estimate)
3 Weeks Ago
Renaissance Hotels
Los Angeles, CA | Other
$33k-45k (estimate)
2 Months Ago
The Westin Portland Harborview
Portland, ME | Full Time
2 Months Ago
The Ritz-Carlton, St. Louis
St. Louis, MO | Full Time
3 Months Ago
Ritz-Carlton Limited, The
Clayton, MO | Other
$28k-40k (estimate)
3 Months Ago
Grand Hyatt Nashville
Nashville, TN | Full Time
3 Months Ago

Rooms Controller

Full Time 3 Months Ago

Additional Information

Full-time

Job Number

22194233

Job Category

Rooms & Guest Services Operations

Location

Waikoloa Beach Marriott Resort & Spa, 69-275 Waikoloa Beach Drive, Waikoloa Village, Hawaii, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels

, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Jw Marriott

is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Source: Hospitality Online

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Waikoloa Beach Marriott Resort & Spa
Full Time
$40k-63k (estimate)
2 Days Ago

The job skills required for Rooms Controller include Guest Service, Confidentiality, Billing, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Rooms Controller. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Rooms Controller. Select any job title you are interested in and start to search job requirements.

Guest Service

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The following is the career advancement route for Rooms Controller positions, which can be used as a reference in future career path planning. As a Rooms Controller, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Rooms Controller. You can explore the career advancement for a Rooms Controller below and select your interested title to get hiring information.

THE WESTIN NEW YORK GRAND CENTRAL
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$36k-53k (estimate)
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If you are interested in becoming a Rooms Controller, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Rooms Controller for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Rooms Controller job description and responsibilities

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets.

03/04/2022: Saint Petersburg, FL

Organize and coordinate check-in/pre-registration procedures for arriving groups.

02/17/2022: Laramie, WY

Review out-of-order rooms daily. Ensure rates match market codes and document exceptions.

03/18/2022: Buffalo, NY

They hold complete understanding of the types of rooms available with the facility.

04/11/2022: Orange, CA

Based on their knowledge of rooms, they even suggest guests on the rooms that would be comfortable for them.

03/22/2022: Worcester, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Rooms Controller jobs

A good room controller actively listen to and consider the concerns of other associates, responding appropriately and effectively.

03/17/2022: Gainesville, FL

They also develop and maintain positive productive working relationships with other associates and departments.

02/11/2022: Bergenfield, NJ

This role needs good level of English and strong organizational and time management skills.

04/17/2022: Harlingen, TX

The controller needs attention to detail and an ability to act under pressure.

02/06/2022: Florence, SC

Those with previous controller experience may take less time to become fully certified.

03/09/2022: Queens Village, NY

Step 3: View the best colleges and universities for Rooms Controller.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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