We're looking for a Sr. Specialist to join Wag!'s Safety & Compliance team. We are moving a mile a minute to make sure that Wag! pet parents, pet caregivers, and partners are able to experience the magic of Wag! services. We're looking for a talented dog lover to help support our Customer Experience specialists create amazing interactions for our end users. We like to create a fun and collaborative work environment for our CX teams in which they can make magical moments for our customers while also focusing on responding to safety incidents on our platform with urgency and care. We're all about building strong operational processes and driving improved performance and efficiency on all of our CX teams. This position will help to lead a small team of contact center specialists and provide training, coaching, motivating, recognizing and rewarding, support and problem solving. Additionally, the role will conduct 1:1’s and side by side feedback sessions with the specialists they support. And maybe most important—we love our people just as much as we love our pups, so be prepared to join a highly engaged and collaborative team! In this role you will support the Special Cases team as they facilitate workflows that help mitigate risk and maintain operational compliance. You will assist the team manager in coaching the team members and driving efficiencies in their processes.
What You’ll Do:
At Wag! we're crazy about pets and the people who love them, and everything we do is intended to bring them joy and keep them safe. We invented on-demand dog walking by connecting an already passionate community of local dog walkers with pet parents. Launched in Los Angeles in 2015, Wag! has become a vertically integrated technology platform. We offer access to on-demand dog walking, pet sitting, drop-in visits, consultations with licensed pet experts and both in-person and digital training services across 5,200 cities in all 50 states, in addition to subscription and insurance comparison offerings. Wag!'s platform has over 400,000 approved pet caregivers across the U.S., has completed over 11 million services through the platform, and has delivered over $300 million total bookings to date.
The job skills required for Senior Specialist include Leadership, Communicates Effectively, Coordination, Attention to Detail, Communication Skills, Self motivated etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Specialist. Select any job title you are interested in and start to search job requirements.