What you’ll do Assist the Operations Manager in operations of “base” branch. Mentor and manage branches in need of extra help, guidance, support, and motivation. Coach branch teams on customer communication of all products – loans, taxes, etc. Train and empower team members in company-specific skills, policies, and operations. Provide top-tier service, assisting customers with questions, concerns, and product availability. Build and maintain strong customer relationships and build community within your branch. Manage branch solvency: asset control, credit extension, follow-up and handling past due accounts. Approve and close all new loans and loan increases; as necessary, help team members to close loans. Why World? “World Finance is one of the best companies you could work for. They take great care of their employees and customers alike. The culture, that feeling being part of a huge family across the country, that's what it's like working for World. The benefits and competitive pay are pretty impossible to beat . . . matched 401K, paid holidays, vacation, and sick time . . . They typically hire from within - I've been with the company 4 years now and I've seen hundreds (if not thousands) of opportunities for advancement.” – Branch Manager We promote from within, encouraging upward growth which includes profit share. With branches and operations in 16 states, we offer opportunities across the US. 75% of World’s Operations Executives moved up from a similar role. 90% of all Branch Managers were promoted from within the company. We offer premium pay for the Manager in Training role. We pay you to give back: team members get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time team members. Paid holidays, sick days, vacation time, and a 401(k) plan (including company match). We’ll get you home for dinner: your life outside of work is priority #1. Be part of a team with clear values, strong community, and a sense of belonging. You’ll make a positive impact on the lives of the team members & customers you serve. Experience that’ll wow us A knack for uplifting, educating, and motivating others. The willingness to evolve to meet the needs of others and embrace new challenges. Absolute team-player – assessing the strengths of the team and leaning into them. The ability to self-lead, find solutions, and take measures to handle simultaneous issues. A desire to communicate effectively and keep a big-picture mindset. The willingness to understand, handle, and produce loan documents. College degree or an equivalent industry experience is preferred. Experience in the consumer finance industry is a big plus. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually – turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care. This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.