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WAC Lighting is looking for a Customer Service Specialist to add to our sales support team. In this role, you will be an integral part of supporting our clients through customer service, technical support, and as a resource to the outside sales team.
Major Duties and Responsibilities:
· Resolve customer inquiries in an accurate, efficient and courteous manner in a high volume call center environment.
· Work in a team environment to exceed client expectations.
· Act as a customer liaison by providing exceptional professional level customer service.
· Manage and resolve general customer service issues.
· Handle technical troubleshooting for lighting products - Training provided.
· Effectively manage customer follow-ups.
· Maintain a high level of product knowledge.
· Communicate with our customers via chat and emails using Zendesk.
· Communicate with the warehouse team and shipping company to resolve shipment discrepancies.
· Meet all deadlines given.
Requirements:
· Minimum of 2 years’ experience working directly with customers, preferably in a call center environment.
· Superior customer service skills.
· Strong interpersonal, analytical, verbal and written communication skills.
· Ability to interact and communicate with individuals at all levels of the organization.
· Attention to detail in composing materials, establishing priorities and meeting deadlines.
· Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results.
· Strong organizational skills.
· Strong knowledge of a variety of computer software applications - SAP a big plus
· Basic Microsoft Office skills and experience with Outlook
· Maintain a professional work environment.
For immediate consideration, please e-mail your resume to: hr@ waclighting.com Given the high volume of responses, only qualified candidates will be contacted. WAC is an Equal Opportunity Employer. M/F/D/V encouraged to appl
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Work Location: Hybrid remote in Port Washington, NY 11050
Full Time
Durable Manufacturing
$35k-43k (estimate)
02/01/2023
05/31/2023
waclighting.com
CHICAGO, IL
100 - 200
1984
Private
$50M - $200M
Durable Manufacturing
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