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Call Center Customer Service Representative
WAC Lighting Company Port Washington, NY
$35k-43k (estimate)
Full Time | Durable Manufacturing 1 Month Ago
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WAC Lighting Company is Hiring a Call Center Customer Service Representative Near Port Washington, NY

WWW.WACLIGHTING.COM

LEARN WHAT OUR TEAM MEMBERS SAY ABOUT US!

WARM FAMILY ENVIRONMENT!

TEAM AND COMPANY EVENTS!

WE ARE NATIONAL FAMILY OWNED U.S. BASED COMPANY OFFERING:

ROBUST MERIT BASED COMPENSATION AND BENEFITS PACKAGES

ELIGIBILITY FOR INTERNAL ADVACEMENT

A FAST, POSITIVE AND EXCITING OFFICE CULTURE!

WAC Lighting is looking for a Customer Service Specialist to add to our sales support team. In this role, you will be an integral part of supporting our clients through customer service, technical support, and as a resource to the outside sales team.

Major Duties and Responsibilities:

· Resolve customer inquiries in an accurate, efficient and courteous manner in a high volume call center environment.

· Work in a team environment to exceed client expectations.

· Act as a customer liaison by providing exceptional professional level customer service.

· Manage and resolve general customer service issues.

· Handle technical troubleshooting for lighting products - Training provided.

· Effectively manage customer follow-ups.

· Maintain a high level of product knowledge.

· Communicate with our customers via chat and emails using Zendesk.

· Communicate with the warehouse team and shipping company to resolve shipment discrepancies.

· Meet all deadlines given.

Requirements:

· Minimum of 2 years’ experience working directly with customers, preferably in a call center environment.

· Superior customer service skills.

· Strong interpersonal, analytical, verbal and written communication skills.

· Ability to interact and communicate with individuals at all levels of the organization.

· Attention to detail in composing materials, establishing priorities and meeting deadlines.

· Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results.

· Strong organizational skills.

· Strong knowledge of a variety of computer software applications - SAP a big plus

· Basic Microsoft Office skills and experience with Outlook

· Maintain a professional work environment.

For immediate consideration, please e-mail your resume to: hr@ waclighting.com Given the high volume of responses, only qualified candidates will be contacted. WAC is an Equal Opportunity Employer. M/F/D/V encouraged to appl

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Paid training
  • Tuition reimbursement
  • Vision insurance
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Port Washington, NY 11050: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Call center or Office: 1 year (Required)
  • Customer service: 1 year (Required)

Work Location: Hybrid remote in Port Washington, NY 11050

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$35k-43k (estimate)

POST DATE

02/01/2023

EXPIRATION DATE

05/31/2023

WEBSITE

waclighting.com

HEADQUARTERS

CHICAGO, IL

SIZE

100 - 200

FOUNDED

1984

TYPE

Private

REVENUE

$50M - $200M

INDUSTRY

Durable Manufacturing

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Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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