W Hotels is Hiring a Supervisor-Reservations Near Verbier, MA

Who we are:

W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury. What's hip, fresh, and cool, always balanced with what is comfortable and cozy.
W Verbier is the first alpine escape of W Hotels Worldwide and was honored to be named both Switzerland’s Best Ski Hotel and World’s Best Ski Hotel - 2016 by the reputed World Ski Awards organization. 
Perched at 1531 meters and located on the Place Blanche, the heart of the Medran Project, the hotel will be conveniently located next to the main gondola offering immediate access to the 400 kilometers slopes of ski, biking and hiking terrain, ensuring a memorable experience.
Open all year around, W Verbier offers 123 rooms for jet setters seeking extraordinary travel experiences, 6 different bars and restaurants, and the signature AWAY® spa in collaboration with Switzerland’s most famous beauty brand, La Prairie.
Whatever else guests need to amp up their stay, all they need to do is ask. The renowned Whatever/Whenever service team is available to make it happen 24/7.

Your role:

As a Reservations Agent, you will participate in the short-term and long-term planning as well as the daily tasks of the Reservations department.
Your interpersonal skills will allow you to process reservation requests from our customers.
You will be in direct contact with customers and will have to manage the various complaints/requests; you also play a coordination role with other departments to consolidate communication and create memorable experiences.
The needs of customers have no secrets for you and you will be able to establish different commercial proposals according to their requirements, while having in mind the strategies planned by the department.
You will also have the administrative burden of checking the reservations of our customers and taking full account of their requests before their arrival in order to create a WOW effect.