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Retail Sales Representative

Forest City, NC | Full Time
15 Days Ago

Job Description

Hey you! Yesss, you. You’re likely reading this job posting on a device or computer connected to the internet. But did you know that the internet you’re using now was likely ordered to specification, delivered, and installed by a company just like Vyve.  And we’re looking for someone like you to help us do what we do best.

Vyve Broadband serves largely non-urban communities in sixteen states, including Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. We offer a comprehensive suite of access, fiber connectivity, cable television and voice services for commercial and residential customers, including support for next generation technologies such as AR/VR, IoT, SD-WAN and Cloud. 

Whether you’re looking to learn a new skill or advance your existing career in an in-demand industry, Vyve Broadband is looking for you.

Why Vyve?

  • Pay range for this role is $15.00 per hour with a $300 sign-on bonus once you complete your new hire training.
  • Crazy competitive benefits such as:
    • Free Vyve services for those who live within our service area
    • Paid Training
    • Uncapped Commission
    • Career Progression with courses that come with raises and bonuses
    • Quarterly Bonus
    • Long-Term Incentive Plan
    • Medical, Vision, and Dental
    • Long- and Short-Term Disability paid for by the company
    • Hospital, Accident & Critical Illness Insurance
    • 401k with a 100% match up to $1250 per year!
    • Pet Insurance, Home & Auto Insurance Discounts, Identity Theft Protection, Legal Plans, etc.
    • Paid Time Off
  • Friendly & fun work environment
  • Great culture that encourages growth

Job Description:

  • Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner
  • Resolves customer issues of a complex nature
  • Demonstrates a strong passion for selling Vyve products and services
  • Meets and exceeds monthly revenue sales targets
  • Generates and/or maintains departmental reports as required
  • Serves as a mentor to other team members, providing instruction, support and direction
  • Performs all duties of Retail Sales Agent as necessary including:
  • Performs the functions of a Retail Sales Agent to include initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports
  • Accurately explains bills and Company policies and procedures concerning prices, billing and service
  • Determines customer needs and educates customer in order to sell or upgrade services
  • Accurately documents all sales/order activity via online database system
  • Processes customer payments accurately and balances daily transactions according to established cash management procedures
  • Collects delinquent accounts
  • Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
  • Issues, receives, and maintains records of customer-premise equipment
  • Troubleshoots service-related problems with customers; tests customer-premise equipment
  • May contact customers regarding company services
  • Exercises positive and cooperative behavior that promotes teamwork
  • Performs other duties as assigned
  • Ability to travel as needed

Required Skills & Qualifications:

  • 2 years in customer service and/or sales industry; phone or face-to-face contact with consumers
  • Ability to handle multiple tasks
  • Ability to toggle between several different programs and not get overwhelmed
  • Strong organization and time management skills
  • Excellent interpersonal skills
  • Proficiency with PCs, Microsoft Office Suite and general intranet navigation
  • Use of computers, keyboards and software applications
  • Ability to type 35 wpm
  • High School Diploma or GED
  • Bi-lingual (a plus but not a requirement!)


Vyve Broadband is an equal opportunity employer and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.

 

Company Overview

  • Website vyvebroadband.com
  • Headquarters SHAWNEE, OK
  • Size 200 - 500
  • Founded 2012
  • Type Private
  • CEO
  • Revenue $10M - $50M
  • Industry Edu., Gov't. & Nonprofit
  • About vyve broadband
  • Vyve Broadband is a provider of broadband, fiber connectivity, cable television and voice services for commercial and residential sectors.

Skills for Retail Sales Representative

The job skills required for Retail Sales Representative include Customer Service, Products and Services, Retail Sales, Time Management, Microsoft Office, Integrity etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Sales Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Sales Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Retail Sales Representative

The following is the career advancement route for Retail Sales Representative positions, which can be used as a reference in future career path planning. As a Retail Sales Representative, it can be promoted into senior positions as a Sales Manager Medicare Products that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Sales Representative. You can explore the career advancement for a Retail Sales Representative below and select your interested title to get hiring information.

How to Become a Retail Sales Representative

If you are interested in becoming a Retail Sales Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Sales Representative for your reference.

Step 1 Understand the job description and responsibilities of a Retail Sales Representative

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Step 2 Knowing the best tips for becoming a Retail Sales Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Retail Sales Representative

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