Overview

TEMPORARY FULL-TIME

Specialist, IT Desktop Support

Location: Chatsworth site – Chatsworth, CA

Company Summary

Vytalogy is a modern wellness company, - we bring a vibrant energy to life. Headquartered in Sherman Oaks, CA, Vytalogy markets products across multiple channels and categories in vitamins, minerals, and supplements (VMS). Our incredible brands, Natrol and Jarrow Formulas, are recognized and trusted as industry leaders for over 85 years. We bring together exceptional talent and harness diverse backgrounds and perspectives to make life more vibrant for everyone, every day.

Position Summary:

We’re searching for an IT desktop specialist to provide our employees with hands-on, systematic support. The IT desktop specialist must also help monitor and maintain our infrastructure.

Responsibilities

Your primary activities will include but are not limited to:

• Install, configure, upgrade, and troubleshoot desktop systems, software, telecom, workstations, and network issues in a diverse environment.
• Coordinate, diagnose and troubleshoot incoming employee calls/ emails.
• Provide day-to-day support services to employees for network infrastructure and internal systems software and hardware issues related to items such as: desktop, laptop, software, telecom, network services, etc.
• Provides timely resolution of problems or escalation on behalf of customer to appropriate personnel/ vendor.
• Document and provide incident and case status updates/ resolutions to management and end-users.
• Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Maintains an inventory of all equipment, hardware, software, and IT supplies, and provides reports as needed.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• Troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters, and scanners.
• Participate in the development of information technology and infrastructure projects.
• Create and conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
• Communicate with vendors as needed.
• Manage backup policies, practices, and technologies.
• Perform a daily check and report of major equipment in server/data rooms, including, but not limited to UPS, firewalls, network switches and all physical servers, for any visual/audio signs of hardware failures

Qualifications

You’ll need the following (minimum qualifications):

• Bachelor’s degree in IT or related field, or equivalent work experience.
• 2 years of Desktop Support experience required.
• Intermediate/ Advanced level skill of Microsoft office products.
• Ability to be a self-starter with little to no supervision.
• Knowledge and ability to support Microsoft Windows, Office365 and Mac.
• Strong interpersonal and communication skills, with the ability to communicate effectively using several modes of communication, such as: face-to-face, email, phone, presentations, etc.
• Detail oriented person that acts with a sense of urgency.
• Demonstrates an upbeat and positive attitude toward job responsibilities and accomplishment of critical business objects.
• Ability to lift 50 lbs.

Vytalogy Wellness, LLC is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.