Overview

Who are we?

Vubiquity, an Amdocs company (NASDAQ: DOX), is a global media and entertainment technologies, products, and services provider. Vubiquity provides established expertise and innovation across the whole media supply chain from content processing and distribution; direct-to-consumer streaming and monetization; through to systems integration and professional services. With an extensive range of core competencies that can be rapidly and flexibly deployed, the world’s leading content owners and service providers trust Vubiquity to power their consumer-facing, entertainment experiences.

Role Description

Serve as first point of contact for incidents and service requests from end-users. Appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved. The agent provides simples solutions at a basic level based on script/methods and procedures.

Responsibilities

Role Description

Qualifications

Critical Experience

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Why You Will Love This Job

• We are a company built on positive relationships and collaboration, and you will have the opportunity to build strong business relationships.
• You will manage multiple business relationships and collaborate with people from both corporate and field.
• This is an opportunity to work independently, in a fast-paced environment, and lead projects.

Vubiquity, an Amdocs Company, is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.