Description

Every Vortex product that leaves our door is covered by our Very Important Promise (VIP) Warranty. The Vortex VIP Warranty simply means, if you ever have a concern, issue or want to order a Vortex product, you will be met with a customer experience that will exceed all expectations! Our promise is unlimited, unconditional and lasts a lifetime. Whether your Vortex role is in Sales, Customer Service, IT, Marketing, Finance, NPD or Operations, every day starts with supporting that promise and PUTTING THE CUSTOMER FIRST!

Vortex Optics is looking for a talented individual to join our Information Technology team. In this role, you will partner with the business units, external companies and IT team members to improve the systems and processes. You will be responsible for leading initiatives from design through implementation, guiding systems development, doing analysis on issues and providing production support. The Systems Analyst ensures that the systems and processes are providing the results needed to support business needs. Whether it is process improvement or new system designs, Systems Analysts are responsible for understanding the needs and then translating those into requirements and an executable plan.

What You’ll Be Doing

• Quickly and accurately assess system abilities/limitations against business needs.
• Assist in the design, deployment and training of new systems and system changes.
• Oversee short and long-term initiatives to improve system functionality and performance.
• Assist with translating business requirements into functional requirements and system specs.
• Communicate deliverables, status updates and outcomes to stakeholders and leadership.
• Monitor data integrity to ensure consistent and accurate data is being used across systems.
• Respond to tickets and requests to triage and resolve user and system issues.
• Work with 3rd party vendors to assist with servicing company systems.
• Conduct root cause analysis to identify the source of issues and make the needed changes to resolve them.
• Monitor system performance and effectiveness to identify opportunities for improvement.
• Participate in projects as a technical expert.
• Create clear and concise documentation around system processes, data flows, etc.
• Understand the business area’s processes and needs to better align the technical solutions to meeting those needs.
• Other duties as assigned.

Requirements

• Minimum 3 years of relevant experience supporting enterprise systems and architecture.
• Detailed knowledge of data and system processes and technology.
• Strong technical aptitude and initiative with the ability to think analytically.
• Expertise in writing SQL scripts to move, extract and report on data.
• Track record of building relationships and collaborating with cross functional teams.
• Collaborative, team player with get-it-done attitude.
• Exceptional communication skills with the ability to effectively communicate to both technical and non-technical audiences.
• Ability to prioritize and manage multiple concurrent tasks.

Preferred Experience and Skills

• Expertise with enterprise-wide systems, including ERP, WMS, EDI and CRM.
• Experience with data integration tools and processes.
• Experience supporting manufacturing, supply chain or retail operations.
• Experience leading information technology-related projects, such as system implementations.

When you join Team Vortex, you’ll enjoy:

• Employee Ownership Opportunities
• Great health, dental and vision insurance
• Paid time off (PTO) and holidays
• 401(k), life insurance, identity protection, short- and long-term disability
• Various onsite amenities including a fitness center, a nature preserve with walking trails and dog friendly work areas
• Neighboring daycare facility
• Casual and flexible work environment
• Employee discounts on industry leading products

What’s it like to join Team Vortex?

From the production floor to the repair room, from consumer sales to new product development, we’re a growing team of makers and doers, working together to give our customers an experience they’ll never forget. Our employees thrive in situations that require demonstrating our core values:

• About You 
• Customer is King
• Willingness to Shovel Snow
• Be the Buffalo

Every Vortex product that leaves our door is covered by our Very Important Promise (VIP) Warranty. The Vortex VIP Warranty simply means, if you ever have a concern, issue or want to order a Vortex product, you will be met with a customer experience that will exceed all expectations! Our promise is unlimited, unconditional and lasts a lifetime. Whether your Vortex role is in Sales, Customer Service, IT, Marketing, Finance, NPD or Operations, every day starts with supporting that promise and PUTTING THE CUSTOMER FIRST!

*Must already be authorized to work in the United States on a full-time basis for any employer.

*This is a full-time, onsite position located in Barneveld, WI.