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Customer Experience Representative
$35k-43k (estimate)
Full Time 8 Months Ago
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Vortex Companies, LLC is Hiring a Customer Experience Representative Near Houston, TX

Want to be part of one of the country’s fastest growing infrastructure businesses? The Vortex Companies, LLC delivers cutting edge trenchless technologies and turnkey services to make the worlds water cleaner and we’re growing every day! We think BIG about solving the world’s toughest challenges in failing water, sewer and industrial infrastructure.

At Vortex, you will be surrounded with a culture that puts your safety first in all we do. If you like a fast-paced environment, a team structure that provides support, training, and development, then apply today!

The Customer Experience Representative is a critical position between Sales & Marketing with knowledge of the industry and company’s strategy by developing sales strategies designed to demonstrate the features and benefits of the products to achieve increased sales and profitability.

The Customer Experience Representative develops, maintains and interacts primarily utilizing the phone and other forms of electronic communication to a broad scope of new and existing customers within the market to increase sales of products and/or services.

Responsibilities:

Lead Generation and Engagement

  • Generates leads and participates as a key member of the development team for new sales opportunities.
  • Conducts cold outreach to Engineering firms specializing in underground utilities to have Vortex Materials spec’d in
  • Conducts cold outreach to City/County Engineers and Approval committees to have Vortex Materials spec’d in

Market Intel and Research (Sales strategy feed research focus)

  • Segmented outreach by state, rotating as needed for maximum coverage
  • Prepare data for estimating and operations team
  • Track bids, projects and private work

Customer Experience

  • Owns the customer experience and identifies opportunities for improvement
  • Provides regional sales support by facilitating meetings with engineers, public works professionals, and material approval boards to showcase Vortex Products and Services offerings. Meetings should stem from outreach efforts.
  • Conduct market research, including consent decree markets as well as various City and Municipality CIP plans

Meets assigned KPI’s on a quarterly and annual basis including:

  • Number of leads Produced
  • Number of meetings produced
  • Number of leads which convert to Closed/Won Opportunities
  • Number of leads created
  • Number of outreach attempts (calls/emails/LinkedIn Inmails)

Qualifications/ Skills:

  • Bachelor’s Degree
  • Previous experience in a sales or customer support role a plus
  • Ability to utilize critical thinking to resolve issues
  • Ability to navigate multiple levels of external stake-holders to achieve desired results
  • Receives assignments in the form of objectives and determines tactical approach, resources, schedules and goals
  • Ability to complex issues and projects

Vortex Companies, LLC and all subsidiaries is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.

Job Summary

JOB TYPE

Full Time

SALARY

$35k-43k (estimate)

POST DATE

07/20/2022

EXPIRATION DATE

01/16/2023

WEBSITE

vortexinfrastructure.com

HEADQUARTERS

Houston, PA

SIZE

<25

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The job skills required for Customer Experience Representative include Products and Services, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Representative job description and responsibilities

Collaborated with various team members across departments to problem solve and exceed customer expectations.

02/09/2022: Asheville, NC

Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

03/04/2022: Augusta, GA

Customer experience representative document their exchanges with clients, often using customer relationship management software.

02/20/2022: Atlantic City, NJ

They generally need to know how to create and update tickets and how to search for customer records.

12/25/2021: New Bedford, MA

Customer service representative listen to or read about customer problems and suggest solutions.

02/09/2022: Allentown, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Representative jobs

Customer service representatives must have distinct personalities.

02/05/2022: Norwich, CT

Most customer service representative jobs require candidates to complete on-the-job training.

02/13/2022: Burlington, VT

Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.

02/15/2022: Appleton, WI

The person needs to know when to ask for referrals or reviews from customers.

01/29/2022: Winston Salem, NC

Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.

12/27/2021: Baltimore, MD

Step 3: View the best colleges and universities for Customer Experience Representative.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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