Volvo Cars of Westport has been in business for over 35 years serving the Westport community in Connecticut. We strive to offer long-term careers to our employees, and are always seeking qualified, enthusiastic individuals to join our established team. If this sounds like you, we'd love to meet you!
We are looking for a customer service oriented individual who is interested in a new and exciting career in the fast and growing automotive industry. With a brand new facility and a highly experienced team of individuals we are seeking someone who is energetic and willing to learn.
What We Offer

• 401(k) plan
• Health insurance
• Community involement
• Career progression
• Promote from within

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license
• Minimum of 3years experience as a Service Advisor
• Impeccable CSI Score
• Must provide proof of record Effective Labor Rate, Customer Pay hours per Repair Order.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.