Position: Quality Assurance Manager (SHS141) The Quality Assurance Manager provides a valuable resource to program managers and direct care staff who have the basic responsibility to provide the best possible services to their program clients. The Quality Assurance Manager uses his/her skills in program design, staff training, service evaluation and staff consultation to assist program staff and senior management to achieve this important goal. Location: 135 West 50th Street • New York, NY 10020Employees receive an exceptional benefits package including medical, dental, vision and prescription coverage, life insurance, a retirement plan, paid personal leave, and much more. To learn more about Volunteers of America-GNY, copy and paste this link into a browser Our Services - VOA-Greater New York | Volunteers of America (voa-gny.org) Minimum Qualifications: The position requires a bachelor’s degree in a related field and five years experience in program management, staff supervision, program evaluation, and staff training. Supervisory Role: This position does not have supervisory responsibilities. Principal Responsibilities: The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable. Ensure that approved systems of data collection, evaluation and quality improvement are in place, operating according to approved procedures, and providing accurate, useful data. Provide training and follow-up consultation to designated direct care and supervisory staff to ensure strong staff skills in delivery of program services including the use of adopted service models. Participate in quality assurance activities including monitoring outcome data, attending quality assurance meetings, making recommendations to the sector and program directors, and providing written reports. Monitor results of external surveys conducted by licensing, funding and local agencies as well as voluntary certification surveys. Conduct prevention activities, including mock surveys using outside survey standards. Provide assistance with conducting internal audits and surveys as directed by Supervisor. Provide result reports and follow up to ensure full correction of deficiencies. Perform other related duties as requested.Expected Results of Principal Responsibilities:Agency approved data and evaluation systems are in place and providing accurate, useful data.Staff is highly skilled in delivery of program services including the use of adopted models. Quality assurance activities result in achievement of quality goals and continuous improvement of services.Outside survey results meet expectations. Programs enjoy quality reputations with outside agencies. Internal audits and surveys are valued and effective in improving service quality.All other related tasks are completed on time and accurately.Work Environment:While performing the duties of the job, the employee will be in an office environment performing administrative work. Physical Demands: While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers and/or vendors. This position is sedentary and requires sitting for long period of times. The employee must occasionally lift and/or move items up to 20 pounds. Position Type: This is a full – time position.