Position: Case Manager (LIB412) Summary: The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress. S/he must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes. May include supervision of direct care staff. Minimum Qualifications: Bachelor’s degree or 60 college credits plus two years relevant experience. The position also requires a demonstrated ability in verbal and written communication, including basic computer skills. Supervisory Role: This position does not have supervisory responsibilities. Principal Responsibilities: The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable. Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs. Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required. Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions. Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities. Perform other related duties as requested. 5. Expected Results of Principal Responsibilities: The client is informed of his/her rights and responsibilities as a participant in the program as well as the goals and workings of the case management program. A comprehensive assessment is developed. The client is provided with an appropriate and current individual service plan. The client participates in meetings for the purpose of achieving his/her service goals. Case management services are well documented and quality assurance activities provide continuous improvement of services. Funding agency documentation and reporting requirements are fully met. All other related tasks are completed on time and accurately. 5. Work Environment: While performing the duties of the job, the employee will be in a residential housing shelter environment. Physical Demands: While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers and/or vendors. This position requires sitting, standing and walking. The employee must occasionally lift and/or move items up to 20 pounds. Position Type: This is a full – time position.