Description

WHAT MAKES VOA SPECIAL? Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado’s most vulnerable citizens.

 JOB SUMMARY

The Service Coordinator is directly responsible for the service provision and housing assistance for the residents in the Affordable Housing Portfolio. This program serves seniors and persons with disabilities located one of the affordable housing sites. Service modalities include Trauma Informed Care, Harm Reduction, and Motivational Interviewing. This position will work in conjunction with the Community Administrator at the housing site. Job duties include conducting needs-based assessments, community outreach, providing case management services, supporting housing retention, connection to income resources and/or public benefits, attending meetings/trainings within the community and collaborating care with service providers and multi-disciplinary teams to enable them to live independently and age in place. Responsible for coordinating and/or facilitating health, wellness, and educational programs that are tailored to resident needs in order to improve resident wellbeing and foster a strong sense of community. Maintain existing partners and establish new partnerships with the aim of expanding opportunities and resources available to residents. 

 DUTIES AND RESPONSIBILITIES

• Ensures that the resident’s voice is heard, and their ideas play a prominent role in programming.
• Within program guidelines, facilitate and accept referrals on residents from the Community Administrator, family members, service providers and the residents themselves.
• Assess services needed by residents in the building through surveys, visitations, group meetings, etc. Complete an assessment and collect needed information. Responsible for identifying and serving the unique needs of the resident and utilizing screening and assessment.
• Facilitates the delivery of appropriate services for the households as indicated by relevant service modalities through an equity lens.
• Provide the residents information on specific services and/or program providers, giving several options whenever possible. Complies with all Fair Housing requirements.
• Encourage the resident and/or family members to arrange for required services, when possible, to maintain and encourage their independence.
• Coordinate and monitor the services and activities of providers to residents to assure quality of care and cost effectiveness. Advocate for residents per their wishes. 
• Maintain up-to-date files on service providers in the community by installing and becoming knowledgeable with the United Way database and Benefits Check-up.
• Maintain and submit accurate and updated records on all residents to include the services they receive.
• Develop support groups and workshops in response to needs and facilitate /co-facilitate these groups on a regular basis.
• Assists in relocating residents as needed and securing emergency housing. 
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Responsible for implementing the Service Coordinator program in accordance with HUD and VOA guidelines. 
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices. 
• Clearly documents all client interactions along with required eligibility and demographic information.
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams. 
• Must complete annual CEU requirements.
• Performs job responsibilities in accordance with the Social Work Code of Ethics. 
• Some local travel required to fulfill training requirements and attend meetings. 
• Out of state travel once per year to attend national conference.
• Predictable, consistent attendance. 
• Perform all other duties as assigned. 

Requirements

MINIMUM QUALIFICATIONS

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• At minimum, one full year of working with senior citizens and/or people with disabilities. 
• Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.
• Criminal and civil background checks within 30 days of hire.
• Excellent interpersonal skills and good organizational skills.
• Proficient in using Windows environment and working with databases.

PREFERRED QUALIFICATIONS

• Mental health experience preferred.
• Bilingual in a language represented in the resident community (Mandarin Chinese, Vietnamese, or Spanish) is a plus.

POSITION TYPE

Fulltime, Hourly/Nonexempt

HOURS

40 hours per week, Monday - Friday, 8am-5pm

Pay Range:  $19.20 - $23.05 (based on experience)

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Short & Long-Term Disability

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Fully Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan

Volunteers of America is an EEO/AA Employer