Volunteer Behavioral Health Care System is Hiring a Administrative Care Manager Near Rockwood, TN

Immediate full time opening for an Administrative Care Manager at our Rockwood location.

Care Management Duties include:

Provide care management to adults and children focusing on strengths of individuals and families. Care management services assist individuals in gaining access to and maximizing the benefit of needed medical, social, educational and other support services. Care Management services as outlined in the TN Health Link model perform six distinct activities: Comprehensive Care Management, Care Coordination, Referral to Social Supports, Patient and Family Support, Transitional Care and Health Promotion. Care Management as a service is provided both at the office and also within the community as appropriate to the needs being addressed.

Specific duties include:

1. Comprehensive Care Management – Initiate, complete, update, and monitor the progress of a comprehensive person-centered care plan (as needed).
2. Care Coordination – Participate in the patient’s physical health treatment plan as developed by their primary care provider as necessary. Support scheduling and reduce barriers to adherence for medical and behavioral health appointments. Proactive outreach and follow up with primary care and behavioral health providers.
3. Referral to Social Supports – Identify and facilitate access to community supports (food, shelter, clothing, employment, legal, entitlements and all other resources). Communicate patient needs to community partners. Provide information and assistance in accessing services.
4. Patient and Family Support – Provide high-touch in-person support to ensure treatment and medication adherence. Provide caregiver counseling and training. Identify resources to assist individuals and family supporters.
5. Transitional Care – Provide additional high touch support in crisis situations. Participate in development of discharge plan for each hospitalization. Develop a systemic protocol to assure timely access to follow-up care post discharge. Establish relationships with other treatment settings. Communicate and provide education.
6. Health Promotion – Education the patient and his/her family on independent living skills with attainable increasingly aspirational goals.

Secretary/Receptionist duties include:

Answers telephone, screens calls, and takes messages

Greets and processes all clients or visitors entering area

Collects and receipts client payments

Reconciles collections and processes to appropriate office daily

Maintains schedules for therapist and physicians

Processes all intake paperwork

Processes all transfers

Handles emergency situations in a calm and professional manner and routes calls to crisis team

Demonstrates basic word processing skills

Keeps reception and waiting room neat

Various clerical assistance to therapists and physicians

EDUCATION/EXPERIENCE

Must have a Bachelor’s degree in a health-related field of counseling, psychology, social work or other behavioral sciences and at least two (2) years of paid work experience in the behavioral health setting. Strong computer skills including use of Microsoft Word/Excel preferred.

Job Type: Full-time

Pay: From $36,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have a bachelor’s degree in a health-related field of counseling, psychology, social work or other behavioral sciences?
• Do you have at least two (2) years of paid work experience in the behavioral health setting?
• Are you currently fully vaccinated for COVID-19 or are you willing to become vaccinated?

Education:

• Bachelor's (Required)

Work Location: One location